Banquet Manager

Banquet Manager

Title: Banquet Manager
Guest Services
Location: Elmwood Park Zoo
Experience: Experience Required
Employment Type: Full Time
Pay Rate: $18 – $20/hour based on experience
Reports To: Guest Services Directors
Schedule: Must be able to work 40 hours per week.
Must be able to work weekends, evenings, and holidays. Schedule varies and is dependent on zoo programs and events.

Essential Responsibilities:

  • Must be a strong leader, capable of leading a team of event staff in the execution of a variety of events hosted at the zoo (including, but not limited to weddings, mitzvahs, anniversaries, birthdays, corporate events, etc.).
  • Strong organization skills are essential for this role, to ensure that all event details are address and timelines are met.
  • Must be able to become familiar with all aspects of the events, including event set ups, bartending, food service, ceremonies, and event break down.
  • Able to communicate well with clients, staff and other departments.
  • Adaptable and able to problem solve effectively.
  • Other responsibilities as assigned by the guest services leadership team.

Qualification Requirements:

  • ┬áPrior cash handling experience preferred

  • Prior event experience required

  • Prior leadership experience required

  • Conflict resolution and de-escalation skills required

  • Excellent customer service skills

  • Good written and verbal communication skills

  • Ability to remain composed and attentive when interacting with the public

  • Ability to stand for long periods of time

  • Ability to lift and/or move 20-50 pounds

  • Comfortable being exposed to cold and hot weather conditions

  • Ability to work well within a team and independently

  • Ability to handle cash and operate point of sale system

  • Meets the needs and expectations of the role, as per business needs

  • Ability to pass criminal and child abuse background checks

  • Two forms of valid identification are required

Banquet Manager Application