Event Captain – Employment

Event CAPTAIN

Position: Event Captain – Part Time

Reports to: Guest Services Management Team

Summary of Responsibilities:

This individual is responsible for leading the events team during event shifts to ensure all aspects of the event are
covered and operating as outlined in the Banquet Event Order (BEO). 20 to 25 hours per week. Must be able to work weekends, holidays, and during school breaks. Schedule varies and is dependent on the event calendar, weather, and guest attendance. Due to the nature of the position, the majority of shifts will be on weekend evenings when most events are scheduled.

  • To uphold the Zoo’s mission of fostering an appreciation of wildlife and the environment that will inspire active participation in conservation.
  • Have knowledge and understanding of all Zoo policies and procedures.
  • Assist Management in ensuring safety, cleanliness, and efficiency in all areas of the Zoo’s operation.
  • Ability to interact and communicate cordially with the public.
  • Communicate clear expectations for the event with your team and ensure they are aware of the event offerings and timeline.
  • Ensure the Event locations have been setup as specified in the Floor Plan and BEO.
  • Coordinate with the events setup and catering teams to ensure that they have the most up to date information and are prepared for the event.
  • Able to be trained to operate the necessary systems and equipment as needed for the events (AV equipment, POS systems, Event Sales System, events
    calendar, zoo phone system, etc.).
  • Must be able to follow Standard Operating Procedures (SOPs), which outline essential opening and closing procedures for the event spaces and certain Zoo aspects.
  • Respond to guest needs, both stated and implied.
  • Must be able to practice basic problem solving and able to adapt to any changes with the event.
  • Manage bar set up and supplies.
  • This position may require prolonged standing.
  • Must be able to lift a minimum of 50 lbs.
  • Must be able to work inside or outside in a variety of weather conditions.
  • This role is part-time and requires full availability for a minimum of two weekend days each week (Friday, Saturday, and Sunday are considered weekend days).
  • Must have availability for both daytime and evening shifts on those two weekend days.
  • Bilingual is a plus.
  • First aid and CPR training is preferred.
  • RAMP Certification is a plus.
  • Must be able to lift a minimum of 50 lbs.
  • Must be able to work inside or outside in a variety of weather conditions.
  • Must be at least 18 years or older.
  • Computer skills: Windows, POS, Microsoft office (Excel, Word, PowerPoint.)
  • Ability to Multi-task and address needs in multiple areas of the Zoo.
  • Prior food service and/or bartending experience required. Cash handling experience is preferred. 

Identification: Two forms of valid ID are required. Ability to pass background and child abuse clearances.

Compensation: $16 – $18/hour

EVENT CAPTAIN