Guest Services Representative
Title: Guest Service Representative
Employment Type: Seasonal
Department: Guest Services
Experience: Some Experience Required
Location: Elmwood Park Zoo
Pay Rate: $15.00/hour
Reports To: Guest Services Management Team
Schedule: Must be able to work at least 20 hours per week.
Must be able to work weekends, holidays and during school breaks. Schedule varies and is dependent on weather and guest attendance; schedule subject to change and may require late shift hours.
Essential Responsibilities:
- Handle all in-park ticket sales
- Handle all membership inquiries, and engage with all park guests to promote annual membership benefits
- Support the overall Guest Services Department front line operation which may include – processing park ticket sales, scanning tickets, facilitating entry into the park attractions, and line control.
- Operation of point-of-sale systems
- Being attentive to all guest needs stated and implied
- Providing engaging and supportive service to all guests
- Assist with working, operating, and executing programming and events hosted by the zoo.
Qualification Requirements:
- Prior cash handling experience required
- Prior sales experience preferred
- Conflict resolution and de-escalation skills required
- Excellent customer service skills
- Good written and verbal communication skills
- Ability to remain composed and attentive when interacting with the public
- Ability to start conversations
- Ability to stand for long periods of time
- Ability to lift and/or move 20-50 pounds
- Comfortable being exposed to cold and hot weather conditions
- Ability to work well within a team and independently
- Ability to handle cash and operate point of sale system
- Meets the needs and expectations of the role, as per business needs
- Must be able to pass background and child abuse clearances