Reopening

HOURS

Monday, Tuesday - CLOSED
Wednesday, Thursday - 10:00 am to 3:00 pm
Friday through Sunday - 10:00 am to 4:00 pm

-Petrucci's Ice Cream- Weekends*
-The Garden Cafe
-Zoo Brew Beer Garden- Weekends*
-Zachary's BBQ & Soul*
-Tosco's Pizza
-Giraffe Feedings*
-Barn*
-Trail of the Jaguar
-Wildlife Lodge
-Nature Shop
-Carousel Rides*
-Percussion Garden
-Quiet Space
-Birds of Paradise*
-Thomas Kimmel Playground

*Please note that food stations, feedings, and shops are weather permitting/seasonal and their operating schedules are subject to change.

For the health and safety of our guests, animals, and staff, we have created a reopening plan that is in accordance with all state and county guidelines and recommendations, as well as the CDC's protocols.

Please read carefully before planning your visit.

FACE MASKS ARE REQUIRED FOR ALL GUESTS, WITH THE EXCEPTION OF THOSE WITH CONDITIONS IN WHICH WEARING A MASK MAY BE HARMFUL TO THEIR HEALTH, AND CHILDREN AGES 2 AND UNDER. PLEASE SEE INFORMATION BELOW FOR MORE DETAILS.

All Single Day Members must reserve tickets online prior to visiting.



No tickets will be sold at the gate.

You will be prompted to choose an entry time for your ticket. You will have a 30 minute window to enter the zoo from your chosen entry time.

Please arrive at the zoo entrance only at the time designated on your ticket. Early arrivals will NOT be accommodated.

*If you miss your entry time, please email zoo@elmwoodparkzoo.org to exchange your tickets for another day.

FACE MASKS

In accordance with the Pennsylvania Department of Health's guidelines, face masks* are required for all guests, with the exception of those with conditions in which wearing a mask may be harmful to their health**, and children ages 2 and under.

*Please bring your own face mask.
**Please let our check-in staff know upon arrival if you or your child must enter the zoo without a mask.


Read more about our masks requirement in our Reopening FAQ

CHANGES AT THE ZOO

The following locations and experiences are currently closed:

-Face painting
-Treetop Adventures
-Water fountains
-Stroller rentals
-Bison Feeding
-Butterfly Train
-The Watering Hole*

The zoo cannot accept coupons or offer its reciprocal, military, and first responder discounts at this time. Free admission for Norristown residents on the first Sunday of each month is currently postponed.

GUEST RESPONSIBILITIES

-If you feel sick, please respect the safety of others (and our animals) and stay home. We will be ready to welcome you back when you are feeling better!

-Bring your own mask and wear it during your visit with us. Guests without masks will not be admitted into the zoo. (Those with health conditions and who have received zoo approval, and children ages 2 and under are not required to wear a mask.)

-Remain inside your vehicle, or wait in the designated waiting area, until the entry time stated on your ticket.

-Practice safe social distancing and stay at least 6 feet away from others. If there is a crowd around an enclosure or experience, we recommend coming back to it later.

-Use the single use towels available in the bathrooms to touch any handles/surfaces.

-Wash your hands with soap and water and avoid touching your face.

-Water fountains will be closed. We suggest bringing your own drinking water.

-Sensory Packs will be unavailable for use.

WHAT WE ARE DOING

-Out timed ticket sales are set to ensure that we do not exceed the capacities set by PA State and Health Authorities. We will also monitor the admission of Yearly Members to ensure that we do not exceed those capacities.

-All staff, volunteers, and interns must wear face masks and appropriate PPE.

-All staff, volunteers, and interns must have their temperature taken prior to the start of their shift and prior to entering the building/facility.

-Our custodial & check-in staff must wear gloves during their shift.

-We have installed hand sanitizer stations throughout the zoo, especially in high contact areas.

-All bathrooms have a maximum capacity posted on the door.

-Signs are posted throughout the zoo encouraging/reminding guests to keep safe distances and follow other safety guidelines.

-We have provided each bathroom with single use towel dispensers for guests to use to touch surfaces.

-Each bathroom will be cleaned once every half hour.

-We've hired multiple new custodial positions dedicated to the sanitization of high traffic areas, including the zoo entrance and all surfaces.

THANK YOU!
Together we can help keep each other safe.

FREQUENTLY ASKED QUESTIONS

STILL HAVE QUESTIONS?

email: zoo@elmwoodparkzoo.org
call: 800-652-4143 x 222
text: 610-277-3825 (available 10 am to 4 pm)