BEFORE YOU ARRIVE
- Reservations are required and we highly recommend you purchase online before you arrive.
- Liability waivers must be completed online before checking in at Treetop Adventures. ALL participants MUST sign a waiver online before their arrival. Minors (under age 18) will need an adult to sign their waiver.
- All guests participating on the TREETOP ZOOFARI/NIGHT ADVENTURE/QUICK ZIP/ELK courses are required to wear gloves for braking. Participants without gloves will be required to purchase them before the safety briefing. Gardening gloves or gloves with a heavily-padded palm are suitable for the course.
Guests who fail to arrive on their scheduled time without at least 24 hour notice will forfeit their time and their tickets will not be refunded.
When You Arrive
- Each participant will be trained on course etiquette before they ascend onto the course. All guests must participate in the safety briefing to ensure their safe passage through the course; and are encouraged to read any instructional signs before participating in a challenge.
- Guests must check in at Treetop Adventures 15 minutes before the start of their reservation. Late arrivals are not guaranteed a spot.
- Always have safety on your mind throughout the course. Be alert and aware of the course at all times.
- No customer is permitted to go on a course that has not been fully opened and inspected.
- Long hair should be tied back to avoid interfering with equipment.
Participants may not enter the course if under the influence of alcohol or any controlled substance. Participants with casts are NOT permitted on the course.
DURING YOUR ADVENTURE
- Guides reserve the right to remove any guest that they believe to pose a risk for themselves or other participants. Failure to follow instructions may result in severe injuries or expulsion.
- Please follow the instructions of our course guide at all times.
- Please empty all pockets before entering the course.
- Do not start on the zip line or obstacle course without being cleared to go by a guide first.
- Treetop Adventures uses a continuous belay system, which means that once a guest connects to the safety line, they stay connected until the end of the course without any need for transfer.
- There will be no horse play on the course.
- Only one participant may cross the obstacle course at a time. Please wait until a participant reaches the end of the obstacle before you start.
- Cell phone use is not permitted while on the course. Smoking is not permitted at any time.
Failure to adhere to our policies will result in removal from the course without refund.
Frequently asked questions
Q: What should I wear?
A: To ensure complete safety, all participants must abide by the following:
- Guests are required to wear closed-toe shoes. Athletic sneakers are recommended. Absolutely no flip flops, sandals, crocs, high heels, or slip on shoes are allowed. We recommend wearing comfortable, climate-appropriate clothing. Although shorts are allowed, long pants are recommended due to the way harnesses rest around the waist and thighs. Crocs ARE ONLY permitted on CUB CLIMB.
- Please be advised that the trees produce sap that may occasionally end up on your clothing.
- Long hair should be tied back to avoid interfering with equipment.
- All jewelry and loose items must be removed before entering the course.
- Gloves are required for braking on the upper level courses (ZOOFARI/ELK/QUICK ZIP). If guests do not bring their own gloves, they will be required to purchase them before the safety briefing. Gardening gloves and gloves with a heavily-padded palm are suitable for the courses.
Q: What if I start the course and then change my mind?
A: Treetop Adventures does not issue refunds for any reason, including weather, change of plans, etc. Participants who are unsure about the course are encouraged to observe others before starting or try the Quick Zip before committing to the Treetop Zoofari. If an evacuation or rescue takes place, you will not be permitted to re-enter the course.
Q: Can I watch my friends/family do the course from the ground?
A: Yes. The entire Cub Climb and phase one of Treetop Zoofari can be seen from the viewing platform. Because the park is located within the zoo, all guests will be required to pay zoo admission before being given access to Treetop Adventures.
Q: What happens in the event of inclement weather?
A: Treetop Adventures operates rain or shine, unless the safety of participants is at risk due to severe weather conditions. It is the responsibility of participants to check the weather forecast before committing to a course. If you have a reservation, you may change your date/time with no less than 24 hours notice. During peak season (April – October), groups may not reschedule unless park management deems the course unsafe for the date of your reservation.
Q: What kind of physical activity is required?
A: All participants should be reasonably fit, able to walk up a flight of stairs unassisted, and must be able to support their own body weight. They may be required upon occasion to pull themselves along a stretch of cable if they should lose momentum before reaching any given landing platform (guides may assist with this process). Due to the risks involved, we advise that pregnant women do not participate in Treetop Adventures courses or activities. Guides have the right to refuse admittance to participants who they believe have health or physical conditions that make it unsafe for them to participate on the course.
Q: Is there a time limit on the course(s)?
A: There is no time limit, however groups must be finished with the course by dusk. If you anticipate you may require more than the duration listed, it is recommended that you start early in the day. Slower groups are encouraged to let others go around them to avoid causing backups and long wait times for others.
Q: Is there a weight limit?
A: Yes. Harnesses can accommodate weights up to 285 lbs., and up to approximately a 48” waist and 26” thigh. All participants will be weighed prior to the start of the course.
Q: How many people can participate at one time?
A: Our courses have a maximum of 15 participants every 30 minutes for the Treetop Zoofari and 20 participants every 30 minutes for the Cub Climb. Space fills quickly and it is recommended that you make a reservation to avoid long wait times. Minors (ages 15 and under) MUST be accompanied on the TREETOP ZOOFARI/NIGHT ADVENTURE/QUICK ZIP/ELK courses by an adult/guardian that is 18 years or older. One adult may accompany up to three minors at a time; the adult must travel between the three minors at all times throughout the course.
Q: Are there lockers available for storage of items?
A: We recommend leaving all personal items in your car or at home. Treetop cannot hold any personal items in the Harness Hut. Treetop Adventures has a limited supply of lockers available for $5 each on a first come, first serve basis. We are not responsible for any lost or damage items that are brought onto the course.
Participants must be reasonably fit and should be able to walk unassisted up stairs. They may be required upon occasion to pull themselves along a stretch of cable if they should lose momentum before reaching any given landing platform (guides may assist with this process). The guided tour is designed for use by participants of at least average mobility and strength who are in reasonably good health. Obesity, high blood pressure, cardiac and coronary artery disease, pulmonary problems, arthritis, tendonitis, and other joint and muscular-skeletal problems as well as some psychological and psychiatric problems, may increase the risks of the experience and cause the Participant to be a danger to him/herself or others. If you are uncertain as to whether or not you are fit enough to participate, you should consult your doctor before doing so.
If you have a reservation and are feeling sick or showing any symptoms of being sick, please stay home. We can reschedule your reservation as long as a Treetop member is notified before the start time of the reservation.
Serious injuries are uncommon at Treetop Adventures, but the risk of injury certainly exists, by reason of falls, contact with other participants and fixed objects, moving about the grounds on which the activities are initiated and conducted, and otherwise. A number of risks are inherent to the activities. These are risks that cannot be eliminated without changing the essential nature and educational and other values of the activities. The emotional risks range from simple hurt feelings to panic and psychological trauma (fear of heights, for example). The physical risks range from small scrapes and bruises, to bites, stings, skin rashes, broken bones, sprains, neurological damage, and in extraordinary cases, even death. The property on which the tour is located includes uneven, rocky and wooded terrain, animal’s holes, and hold potentially harmful plants and animals, including snakes and other creatures which may bite or sting. Injuries may be a natural consequence of the activity undertaken, a consequence of structural design or failure, as a result of environmental hazards (including terrain and weather), a result of errors in judgment or other negligence of staff or participants or otherwise; and may occur in spite of the reasonable efforts of staff to prevent them. In all such cases, these inherent risks, and other risks which may not be inherent, MUST be accepted by those who choose to participate.