Know Before You Go

Course Rules for your safety and Comfort

All participants will be subject to a briefing process where you will learn how to handle the safety equipment and practice procedures. This is the time where you will work closely with an experienced operator before independently taking on the challenge course with a qualified facilitator monitoring you. The following items are in place to further ensure guest safety, both on the courses and from COVID-19. 

  • Treetop Adventures is operating at a reduced capacity. Reservations are required and must be made online in before you arrive.
  • To eliminate as many shared services as possible, waiver stations are no longer available at the Harness Hut. Waivers must be completed online before checking in at Treetop Adventures.
  • Guests must check in at Treetop Adventures 15 minutes before the start of their reservation. Late arrivals are not guaranteed a spot.
  • Always have safety on your mind throughout the course. Be alert and aware of the course at all times.
  • ALL participants MUST sign a waiver online before their arrival. Minors (under age 18) will need an adult to sign their waiver.
  • No customer is permitted to go on a course that has not been fully opened and inspected.
  • We are not responsible for any lost or damage items that are brought onto the course.
  • Please follow the instructions of our course guide at all times.
  • Do not start on the zip line or obstacle course without being cleared to go by a guide first.
  • Treetop Adventures uses a continuous belay system, which means that once a guest connects to the safety line, they stay connected until the end of the course without any need for transfer.
  • Minors (ages 15 and under) MUST be accompanied on the TREETOP ZOOFARI/NIGHT ADVENTURE/QUICK ZIP/ELK courses by an adult/guardian that is 18 years or older. One adult may accompany up to three minors at a time; the adult must travel between the three minors at all times throughout the course.
  • All guests participating on the TREETOP ZOOFARI/NIGHT ADVENTURE/QUICK ZIP/ELK courses are required to wear gloves for braking. Participants without gloves will be required to purchase them before the safety briefing. Gardening gloves or gloves with a heavily-padded palm are suitable for the course.
  • Participants with casts are NOT permitted on the course
  • No crocs, sandals, or any open-toed shoes are permitted
  • There will be no horse play on the course.
  • Only one participant may cross the obstacle course at a time. Please wait until a participant reaches the end of the obstacle before you start.
  • Each participant will be trained on course etiquette before they ascend onto the course. All guests must participate in the safety briefing to ensure their safe passage through the course; and are encouraged to read any instructional signs before participating in a challenge.
  • Treetop Adventure’s personnel will be present at all times to assist guests and intervene if a problem occurs. If a guest requires a rescue from the course he/she will not be allowed to continue.
  • Treetop Adventures will not accept or hold onto personal belongings. It is recommended that guests leave their things inside their cars before entering the course.
  • Please empty all pockets before entering the course.
  • The weight capacity for safety harnesses is 285 lbs. Harnesses can accommodate up to approximately a 48” waist and 26” thigh.
  • If you have any pre-existing medical conditions please speak with our management prior to ticket purchase.
  • Cell phone use is not permitted while on the course. Smoking is not permitted at any time.
  • Due to the risks involved, we advise that pregnant women do not participate in Treetop Adventures courses or activities.
  • No strollers or wheelchairs permitted on the course.
  • Guides reserve the right to remove any guest that they believe to pose a risk for themselves or other participants. Failure to follow instructions may result in severe injuries or expulsion.
  • Guides have the right to refuse admittance to participants who they believe have health or physical conditions that make it unsafe for them to participate on the course.
  • Participants may not enter the course if under the influence of alcohol or any controlled substance.
  • We recommend leaving all personal items in your car or at home. Treetop cannot hold any personal items in the Harness Hut, other than car keys. Treetop Adventures has a limited supply of lockers available for $5 each on a first come, first serve basis.
  • Due to social distancing measures that will be in place during the harnessing and briefing, as well as on the courses, wait times and course duration may be longer than usual.
  • Tickets are non-refundable.
  • Failure to adhere to our policies will result in removal from the course without refund.

Medical Concerns

Participants must be reasonably fit and should be able to walk unassisted up stairs. They may be required upon occasion to pull themselves along a stretch of cable if they should lose momentum before reaching any given landing platform (guides may assist with this process). The guided tour is designed for use by participants of at least average mobility and strength who are in reasonably good health. Obesity, high blood pressure, cardiac and coronary artery disease, pulmonary problems, arthritis, tendonitis, and other joint and muscular-skeletal problems as well as some psychological and psychiatric problems, may increase the risks of the experience and cause the Participant to be a danger to him/herself or others. If you are uncertain as to whether or not you are fit enough to participate, you should consult your doctor before doing so.

 

If you have a reservation and are feeling sick or showing any symptoms of being sick, please stay home. We can reschedule your reservation as long as a Treetop member is notified before the start time of the reservation.

Staff PREPARATIONS

Treetop Adventures staff members are committed to the following COVID-19 safety measures:

– Staff will have their temperatures taken before the start of each shift.

– Staff will be wearing masks for all guest interactions.

– Staff will be wearing gloves and sanitizing hands between groups while harnessing.

–  Staff will be cleaning lanyards, harnesses and other equipment frequently.

Other Risks

Serious injuries are uncommon at Treetop Adventures, but the risk of injury certainly exists, by reason of falls, contact with other participants and fixed objects, moving about the grounds on which the activities are initiated and conducted, and otherwise. A number of risks are inherent to the activities. These are risks that cannot be eliminated without changing the essential nature and educational and other values of the activities. The emotional risks range from simple hurt feelings to panic and psychological trauma (fear of heights, for example). The physical risks range from small scrapes and bruises, to bites, stings, skin rashes, broken bones, sprains, neurological damage, and in extraordinary cases, even death. The property on which the tour is located includes uneven, rocky and wooded terrain, animal’s holes, and hold potentially harmful plants and animals, including snakes and other creatures which may bite or sting. Injuries may be a natural consequence of the activity undertaken, a consequence of structural design or failure, as a result of environmental hazards (including terrain and weather), a result of errors in judgment or other negligence of staff or participants or otherwise; and may occur in spite of the reasonable efforts of staff to prevent them. In all such cases, these inherent risks, and other risks which may not be inherent, MUST be accepted by those who choose to participate.