Membership FAQ

Q: How do I become a member?
A: You can purchase a membership online, by calling our Membership Coordinator at 800.652.4143 x 240, or in person at the zoo admissions counter.

Q: When does my membership start?
A: Your membership begins at the time of purchase and lasts for one year. 

Q: I bought my membership online or over the phone. When do I receive my card?
A: The zoo does not mail cards. You must bring your proof of purchase and a valid form of I.D. to the zoo’s admission counter or Membership Services window in order to receive your membership card. 

Q: How long does my membership last?
A: Memberships are valid for one year through the end of the month they are purchased (ex: If you purchase your membership at the zoo on May 14, 2018 the expiration date is May 31, 2019).

Q: Why do I need to show my photo I.D. when I come to the zoo?
A: Presenting photo I.D. ensures that the name on the membership card matches the name on the I.D. and prevents membership misuse.

Q: Can I bring guests with my membership?
A: Depending on the level of the membership you have chosen, the number of people admitted varies. Guests are permitted with Senior, Individual, Zoo for Two, Family Plus, and Family & Friend memberships. At least one person whose name appears on the card must be present for each visit. Guests must be accompanied by a member. Children 2 years old and younger are always free, and therefore do not count as a member’s guest. Members receive a $2.00 discount on single-use admission tickets for those that exceed the number allowed with the membership.

Q: Can my children use the membership without me?
A: No. At least one adult whose name appears on the card must be present for the membership to be used. If your children visit with someone other than the cardholder, they will be charged zoo admission.

Q: Can I change my membership level?
A: You may upgrade your membership at any time by paying the difference between your current level and new level. Upgrading will not affect the expiration date of your membership. You may upgrade your membership at Zoo admissions or by calling 800.652.4143 x 240.

Q: I lost my membership card, how do I get a new one?

A: Replacement cards can be purchased at the Membership Services window at zoo admission. Replacement cards have a fee of $5.00. Photo I.D. is required as proof of membership.

Q: How many membership cards are included with my membership?
A: Family & Friend memberships include two cards because there are three adults named on the card. All other memberships include one card. If you wish to have more than one card, you can purchase additional cards for $5.00 each.

Q: Can I use my Elmwood Park Zoo membership at other zoos and aquariums?
A: Yes. Elmwood Park Zoo memberships have reciprocity at over 100 zoos and aquariums around the country. Please keep in mind that most locations are not free, and that an EPZ membership may only be valid for discount admission. For more information and a list of participating locations, click here.

Q: My current membership is still active. Can I purchase a new membership during one of your sales?
A: Yes; if you are a current member and you purchase a new or renewed membership, your expiration date will be extended by a year. If your renewal is an upgrade to a higher membership level, your new benefits will begin at the start of the month of your current membership’s expiration.

Q: Can I purchase a membership as a gift for someone else?
A: Yes, gift memberships can be purchased online, in-store or over the phone. 

Q: How will my gift recipient get their membership card?
A: For online and phone purchases, please send a copy of your proof of purchase to the recipient for them to bring to the zoo’s admission window to receive their membership card. For in-store purchases, you will be given their membership cards. 

Q: I paid for admission and then decided to purchase a membership. Can my admission cost be applied to my membership?
A: Yes, admission can be applied toward a membership, however only if the membership is purchased on the same day as the visit. The receipt must be presented and surrendered at the time of purchase. Only the qualifying admission cost can be applied to the membership.

Q: Is my membership tax deductible?
A: A portion of your membership cost is tax deductible. Please consult a tax professional for more information.

Q: Is my membership refundable? If I purchase a membership before a sale, can I get the difference refunded?
A: No. All memberships are non-refundable.