Terms and Conditions

Last updated: 9/01/21


Elmwood Park Zoo (“us”, “we”, or “our”) operates http://www.elmwoodparkzoo.org (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.


While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name and email address (“Personal Information”). We do not sell or share your personal information.


Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.


This Privacy Policy is effective as of 3/29/16 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.


Once received by purchase or on a complimentary basis, tickets are non-refundable, non-transferable and void if changed. Tickets that are reasonably suspect to have been transferred or altered may not be honored. Tickets are not for resale except where specifically allowed by contract. Any unauthorized resale shall render that Ticket null and void. If you would like to cancel a ticket, you must notify the zoo immediately by phone at 800.652.4143 x 222, at which time the email confirmation or tickets shall become void. The zoo is under no obligation to issue refunds where a ticket has been cancelled, however refunds may be made entirely at the discretion of the zoo. In rare circumstances beyond the control of the zoo, a ticket may be cancelled. The zoo will endeavor to notify the patron as soon possible. Should the zoo have to cancel a ticket, the purchaser will be refunded all the funds paid to the zoo for that ticket.

Assumption of risk

Visitors to the zoo acknowledge and assume the risk of loss, injury or damage relating to the use of this facility and the attractions herein. 

Photography Policy

We reserve the right to photograph, videotape, film and/or record our visitors while on zoo grounds for purposes of displaying, advertising, promoting and publicizing the zoo. By entering the zoo, you acknowledge the zoo’s right to use your likeness, actions or statements in any live recorded audio, video, or photographic display, without your further authorization or compensation. 


Questions regarding these policies can be directed to zoo@elmwoodparkzoo.org.