Banquet Captain

Banquet Captain

Title: Banquet Captain
Employment Type: Seasonal
Department: Guest Services
Experience: Some Experience Required – Cash Handling & Bartending Preferred
Location: Elmwood Park Zoo
Pay Rate: $18.00 hour 
Employment Type:  Part Time
Reports To: Banquet Manager & Assistant Director of Events & Operations

Schedule: 20 – 25 hours per week. Must be able to work weekends and holidays and during school breaks. Schedule varies and is dependent on the event calendar, weather, and guest attendance. Due to the nature of the position, the majority of shifts will be on Weekend Evenings when most events occur.

Essential Responsibilities:

  • Lead the events team during the event shift to ensure all aspects of the event are covered and operating, as outlined in the Banquet Event Order (BEO).
  • Communicate clear expectations for the event with your team and ensure they are aware of the event offerings and timeline.
  • Ensure the Event locations have been setup as specified in the Floor Plan and BEO
  • Coordinate with the events setup and catering teams to ensure that they have the most up to date information and are prepared for the event. 
  • Able to be trained to operate the necessary systems and equipment as needed for the events (AV equipment, POS systems, Event Sales System, events calendar, zoo phone system, etc.).
  • Must be able to follow Standard Operating Procedures (SOPs), which outline essential opening and closing procedures for the event spaces and certain zoo aspects.
  • Respond to guest needs, both stated and implied.
  • Must be able to practice basic problem solving and able to adapt to any changes with the event.
  • Manage bar set up and supplies.

Qualification Requirements:

  • This position may require prolonged standing.
  • Must be able to lift a minimum of 50 lbs.
  • Must be able to work inside or outside in a variety of weather conditions.
  • This role is part-time and requires full availability for a minimum of two weekend days each week (Friday, Saturday, and Sunday are considered weekend days).
    • Must have availability for both daytime and evening shifts on those two weekend days.
  • Bilingual is a plus.
  • First aid and CPR training is preferred.
  • RAMP Certification is a plus.
  • Must be at least 18 years or older.
  • Computer skills: Windows, POS, Microsoft office (Excel, Word, PowerPoint.)
  • Ability to Multi-task and address needs in multiple areas of the zoo.
  • Must be able to pass background and child abuse clearances
  • Two forms of official valid identification are required

Banquet Captain Application