Employment

Department: Treetop Adventures

Position: Treetop Adventure Guide

Reports To: Treetop Assistant Managers

Summary of Responsibilities:

This individual should be highly motivated, responsible, and personable and should have a proactive attitude and show leadership skills. Guides are expected to have an outgoing personality, ability to problem-solve, and must follow protocol in the health and well being of our animals. Guides are key members of the Elmwood Park Zoo staff and operate as the “face” of the zoo. The Elmwood Park Zoo Guest Services department operates in a variety of facets, and guides are expected to be trained and knowledgeable in all areas. Adventure guides have the opportunity to work at a number of locations, either indoors or outdoors, throughout the Elmwood Park Zoo. Guides must exhibit a positive, friendly, helpful attitude with guests and coworkers to maintain a quality zoo experience. Responsibilities include operating & balancing a point-of-sale system (POS register), stocking, inventory and light cleaning. Adventure guides also have the opportunity to help guests daily by answering questions, providing information and assisting with special requests. Other responsibilities include assisting with event setups and execution, as well as providing tours and assisting on small programs, such as birthday parties. 

EPZ Team Member Responsibilities:

• To assist the zoo in fostering an appreciation of wildlife and their habitats that will inspire active participation in conservation
• Assist management in ensuring safety, cleanliness, and efficiency in all areas of the operation of the zoo
• Be available as per business needs
• Follow and adhere to all policies and procedures and safety protocols for the department and the zoo
• Uses proper radio etiquette, call numbers and adhere to proper dress attire at all time

Specific Duties and Responsibilities:

• Communicate effectively with both adults and children in both group and individual settings
• Ability to contribute in a team setting
• Learn all aspects of the Treetop Adventures experience and follow through with training
• Responsible for responding to customer inquiries in regards to admission rates, hours of operations, memberships, birthday parties, group rates, special engagements, etc. relating to Treetop Adventures 
• Informs Managers of day’s profits, comments, complaints, or concerns 
• Responsible for balancing register at Treetop Adventures Harness House
• Assist management, with restocking/daily cleanliness in Harness House
• Responsible for basic daily maintenance, cleanliness and organization of park area, including all courses, zip lines, harnesses, and other various equipment used
• The ability to answer a multi phone line in accordance to Standard Operating Procedures
• Ability to use a multi-channel radio to communicate with other staff members and use appropriate procedures according to radio protocol
• Performs other duties as may be assigned by the Treetop Adventures Managers or Assistant Managers

Minimum Qualification Requirements:

• Frequently standing for long periods of times
• Must be able to work at heights comfortably 
• Traverse through course by climbing, balancing and standing in a tree with a harness
• Occasionally lift and/or move up to 50 pounds
• Ability to be exposed to all season weather conditions 
• Strong communication skills 
• Working knowledge of Microsoft Word and Excel as well as experience on Point of Sales registers
• Education: High School Diploma
• Two forms of valid official identification is required. Ability to pass background and child abuse clearances

Work Experience:

Previous cashier experience and knowledge of Point of Sales register. Previous retail or related sales industry experience preferred. Previous event planning and execution experience a plus.

Availability:

Full availability for any shift, minimum of (3) days per week including nights and some holidays.