Employment

Position: Seasonal Treetop Adventure Guide/Ride Attendant
Reports to: Treetop Managers
Coordinates with:  All Zoo Departments

Summary of Responsibilities: 
This individual should be highly motivated, responsible, and personable and should have a proactive attitude and show leadership skills. Guides are expected to have an outgoing personality, ability to problem-solve, and must follow protocol in the health and well-being of our animals. Guides are key members of the Elmwood Park Zoo staff and operate as the “face” of the zoo. The Elmwood Park Zoo Treetop Adventures department operates in a variety of facets, and guides are expected to be trained and knowledgeable in all guest relations areas. Adventure guides have the opportunity to work at a number of locations, either indoors or outdoors, throughout the Elmwood Park Zoo. Guides must exhibit a positive, friendly, helpful attitude with guests and coworkers to maintain a quality zoo experience. Responsibilities may include operating & balancing a point-of-sale system (POS register), stocking, inventory and light cleaning. Adventure guides also have the opportunity to help guests daily by answering questions, providing information and assisting with special requests. Other responsibilities include assisting with event setups and execution, as well as providing tours and assisting on small programs, such as birthday parties.

EPZ Team Member Responsibilities:

• To assist the Zoo in fostering an appreciation of wildlife and their habitats that will inspire active participation in conservation.
• Assist management in ensuring safety, cleanliness, and efficiency in all areas of the operation of the Zoo.
• Be available as per business needs.
• Follow and adhere to all policies and procedures and safety protocols for the department and the Zoo.
• Adhere to proper dress attire at all time

Specific Duties and Responsibilities:

• Communicate effectively with both adults and children in both group and individual settings
• Ability to contribute in a team setting
• Learn all aspects of the Treetop Adventures experience and follow through with training at the ropes course and carousel.
• Responsible for responding to customer inquiries in regards to admission rates, hours of operations, memberships, birthday parties, group rates, special engagements, etc. relating to Treetop Adventures and amusements.
• Informs Managers of day’s profits, comments, complaints, or concerns
• Responsible for balancing register at Treetop Adventures Harness House
• Assist management, with restocking/daily cleanliness in Harness House, equipment shed and carousel.
• Responsible for basic daily maintenance, inspecting, cleanliness and organization of park area, including all courses, zip lines, harnesses, carousel, and other various equipment used
• Performs other duties as may be assigned by the Treetop Adventures Managers.
  
  

Requirements

• Frequently standing for long periods of times
• Must be able to work at heights comfortably
• Ability to traverse through course by climbing, balancing and standing in a tree with a harness
• Occasionally lift and/or move up to 50 pounds
• Ability to be exposed to all season weather conditions
• Many shifts are available with flexible hours, including weekends and some nights.
• Strong communication skills.
• Working knowledge of Microsoft Word and Excel 

Education: High School Diploma
Work Experience: Previous cashier experience and knowledge of Point of Sales register a plus.
Identification: A valid Driver’s license/State ID or Passport and second form of valid identification is required. Ability to pass background and child abuse clearances.
Salary range: 12.00 to 16.00 hourly depending on experience

Position: Event Operations – Part Time
Reports to: Guest Services and Sales Management
Coordinates with: Guest Services, Sales, Treetop Adventures and Education

Summary of Responsibilities:
This individual should have a passion for hospitality with a strong work ethic. Event Operations Attendants (Event Ops) will help with the set up and execution of both private and public events. This individual is expected to develop an understanding of the organization’s multiple rental and venue locations, as well as the multiple storage locations for event materials and resources. The Event Ops will assist with sets ups that may include moving and setting up tables, chairs, bar equipment, linens, and catering equipment. Event Ops will learn basic operations of necessary point of sales (POS) devices for ticketed events. Additionally, Event Ops may be presented with the opportunity to assist with bartending.

EPZ Team Member Responsibilities:

• Assist the Zoo in fostering an appreciation of wildlife and their habitat that will inspire active participation in conservation.
• Assist management in ensuring safety, cleanliness, and efficiency in all areas of the operation of the zoo and its events. 
• Be available as per business needs.
• Always adhere to proper dress attire.
• Always follow and adhere to all policies and procedures for their specific department and the organization.

Specific Duties and Responsibilities:

• Ensure guests are properly greeted and assisted during the event.
• Communicate effectively with all guests and groups.
• Respond to guest needs, both stated and implied.
• Ability to be trained in all necessary aspects of both public and private events. This position also includes evening programs, events, and shows. 
• Follow the outlined instructions for event set up and breakdowns, as expressed in the Banquet Event Order or Public Event Order.

• Inform managers and captains of comments, complaints, or concerns.
• Able to problem solve and adapt to any changes to the event. 

Basic Qualifications:

• This position may require prolonged standing.
• Must be able to lift a minimum of 30 lbs.
• Must be able to work inside or outside in a variety of weather conditions.
• This role is part-time and requires full availability for a minimum of two weekend days each week (Friday, Saturday, and Sunday are considered weekend days).
• Must be at least 18 years or older.

Education: High School Diploma/Equivalent 

Identification: A valid Driver’s license/State ID and second form of valid identification is required. Ability to pass background and child abuse clearances.

Wage: $13.00 – $15.00 per hour depending on experience

Position:Maintenance Technician- Full Time
Reports to:Maintenance Director
Coordinates with: All Departments  

Summary of Responsibilities:
This individual must be a highly motivated, energetic individual responsible for the day to day maintenance of the Zoo grounds and facilities. Responsibilities include grounds and facilities maintenance both repair and preventive, construction and various projects.  Works closely with contractors, architects, and repair service companies. Communicates well both written and orally.  Has a logical approach to problem solving with effective solutions within budgetary constraints.  Working knowledge of similar or related work: skill to follow written and oral instructions; working knowledge of electrical, carpentry, plumbing, masonry, and overall construction skills, ability to foresee and apply safety precautions applicable to the work. Frequently lift and carry up to 100lbs. This individual must have a willingness to accept weekend, occasional holiday, and occasional after-hour assignments. The zoo is closed on Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve and New Year’s Day so there will be no work on those days unless there is an extreme emergency. The ability to read and interpret documents such as safety rules, operating and maintenance manuals, and blueprint. Ability to complete assigned routine work orders.  

Specific Duties and Responsibilities:

• General trades’ experience of more than 2 years in construction and general maintenance.
• Knowledgeable in preventive maintenance for all equipment, machinery, utilities and facilities of the Zoo
• Maintain excellent maintenance practices in all areas of the Zoo including service areas ensuring safety compliance, cleanliness and functional condition of the grounds and facilities.
• Maintain supplies, spare parts and other consumable items for departmental needs.
• Offer ideas for the improvement and efficiency to achieve departmental goals and objectives.
• Ability to contribute in a team setting
• Comply with all safety and operational standards establish by the Government and the AZA.
• Responsible for daily inspections of areas and coordinating priority maintenance work with supervisor, taking into consideration safety priorities.
• Consults with the Maintenance Director & General Curator for exhibit construction.
• Assist in coordinating independent builders contracted for work.
• Must have a strong understanding of all construction trades
• Required to assist grounds duties on occasion.    
• Performs other duties as may be assigned.
• To treat with confidentiality all information entrusted or known by you regarding guests, animals, business, employees, volunteers, incidents and any other sensitive information. 
• Communicate effectively with both adults and children in both group and individual settings. Greet guests and exercise professionalism at all times.
• Recommends:  Operational & safety improvements and procedures  

EPZ Team Member Responsibilities:

• Assist the Zoo in fostering an appreciation of wildlife and their habitats that will inspire active participation in conservation.
• Assist management in ensuring safety, cleanliness, and efficiency in all areas of the operation of the Zoo.
• Be available as per business needs.
• Follow and adhere to all policies and procedures and safety protocols for the department and the Zoo. 
• Use proper radio etiquette, call numbers and adhere to proper dress attire at all time

Education: A high school diploma or equivalent is required. 

Identification: Two forms of official valid identification is required. Ability to pass background and child abuse clearances

This position will require occasional on-call for emergency repairs within the facility or for external emergency natural disasters that require the immediate man power.

Benefits: Medical & Dental insurance, PTO, paid holiday & retirement plan.

Annual Salary Range: 37,440.00 to 39,500.00