Employment

Position: Full Time Veterinary Technician
Reports to: Director of Veterinary Services
Supervises: Volunteers for medical data entry and oversees appropriate medication administration and animal treatment for all animals under veterinary care
Coordinates with: Veterinarian, Veterinary Tech, Animal Care, Education and Interactive Staff

Summary of Responsibilities: The Elmwood Park Zoo (EPZ) is seeking a highly-motivated individual with in-depth knowledge of veterinary medical technical care and experience working with a wide variety of zoo animal species.The Veterinary Technician is responsible for performing tasks associated with the husbandry and maintenance of native and exotic animals in an education and conservation-oriented zoological park.  The Veterinary Technician provides technical and medical assistance to the veterinarian in the care and daily treatments of all animals maintained by EPZ. A successful candidate will communicate effectively both in writing and orally, have a logical approach to problem solving, a dedication to a high standard of animal care and a willingness to advocate for the welfare of the animals in the collection. The candidate should have experience with exotic animal anatomy, physiology, nutrition, husbandry, safe animal restraint techniques and clinical diagnostic techniques including radiology, hematology and other clinical diagnostic testing. Candidate must be skilled at anesthesia monitoring for all species including mammals, birds, reptiles and amphibians and should be familiar with a wide variety of anesthetic monitoring equipment. 

The Elmwood Park Zoo is accredited by the Association of Zoos and Aquariums and is home to almost 300 animals. The Zoo currently occupies 16 acres within Norristown PA with future plans to expand which will include the construction of a modern Veterinary Hospital and Quarantine Facility.

EPZ Team Member Responsibilities:

• As essential personnel, animal department staff are expected to be available as per business needs which include weekends, holidays, evenings and in inclement weather
• Foster an appreciation of wildlife and their habitats that will inspire active participation in conservation
• Assist management in ensuring safety, cleanliness, and efficiency in all areas of the operation of the Zoo
• Follow and adhere to all policies and procedures and safety protocols for the department and the Zoo
• Use proper radio etiquette and adhere to proper uniform attire at all times
• Assist the Zoo in fostering an appreciation of wildlife and their habitats that will inspire active participation in conservation
• Exercise professionalism at all times.
• Provides exceptional guest service by answering questions and assisting guests when needed

Specific Duties and Essential Responsibilities: 

• Responsible for ensuring and promoting overall animal health and well-being
• Provides technical assistance to and communicates regularly with the veterinarian
  • Assists veterinarian with animal examinations, surgical procedures, diagnostic sample collection, and anesthesia and maintains detailed anesthesia records
  • Assists veterinarian with gross necropsy, tissue sample collection and processing
• Administers treatments and provides care to animals in the clinic and coordinates treatments and care for animals under veterinary supervision that are not housed in the clinic 
  • Common treatments performed include oral, topical, and injectable medication administration, fluid therapy, collection of diagnostic samples, routine dental prophylaxis, assist feeding and wound management
• Enters daily notes in ZIMS, keeps all medical records in an organized and professional manner

• Responsible for daily up-keep of the veterinary clinic, quarantine, and appropriate maintenance of all medical and surgical equipment to AZA and USDA standards
• Helps to develop and maintain SOPs and protocols for veterinary equipment, procedures and other veterinary hospital functions
• Performs data entry for clinical diagnostic results
• Orders, stocks and maintains inventory of all supplies and medications needed for the veterinary clinic
• Provides care and daily husbandry to animals in quarantine
• Assists Animal Care staff with training activities relating to medical behaviors or diagnostic sample collection and participates in operant conditioning or other training programs as needed
• Has enthusiasm for participating in public outreach and educational programs  
• Performs all other duties assigned by the Veterinarian or Executive Director
• Has knowledge of and adheres to all Policies and Procedures for the Department and the Zoo
• Physical attributes to include strength, endurance, ability to lift 50lbs, and full range of body motion (run, climb, stoop, jump, or crawl). This position is physically demanding and includes outdoor working conditions year round

Education and Experience Required                         

• Licensure or Certification in Veterinary Technology is required along with a degree in Veterinary Technology from an AVMA-accredited program
• A minimum of 2 years of full-time experience as a veterinary technician and a minimum of 1 year of experience at an aquarium, zoo, wildlife or other non-domestic institution
• Must be proficient in electronic medical record keeping, Microsoft Office, G Suite and should have a good general knowledge of computer operations
• Must have in-depth experience with a wide variety of zoo and exotic animal species.
• Licensed to practice in the state of PA, or ability to become licensed within 90 days of employment
• Must have negative TB test, rabies vaccination preferred
• Capable of performing strenuous and/or heavy physical labor 
• Must have good physical strength and endurance including the ability to lift, move and transport up to 60lbs
• Able to work outside in all weather conditions
• Must be able to work from heights or in confined spaces and have ability to ascend, descend and work from and around stairs and ladders
• Must have a valid driver’s license

Identification: Two forms of official valid identification is required. Ability to pass background and child abuse clearances

Position: Director of Education 
Reports to: Executive Director/CEO 
Supervises: Education & Volunteer staff and Education Interns & Volunteers
Coordinates with: All Departments

Summary of Responsibilities: A highly motivated individual responsible for the overall Education message at Elmwood Park Zoo  including all onsite and offsite paid programs, free public programs, outreach, signage, etc. This  individual is responsible for researching and developing best practices for environmental literacy in all  educational programs offered at Elmwood Park Zoo and is committed to providing exceptional  customer service at all times. The Education Director must have excellent organizational skills and the  prior experience mentoring and supervising a skilled team. Continually evaluates the department  programs. Should also have a knowledge of animal handling polices and guidelines. 

EPZ Team Member Responsibilities: 

• Foster an appreciation of wildlife and their habitats that will inspire active participation in  conservation.
• Assist management in ensuring safety, cleanliness, and efficiency in all areas of the operation of  the Zoo.
• Be available as per business needs.
• Follow and adhere to all policies and procedures and safety protocols for the department and  the Zoo.  
  
  

Duties and Responsibilities: 

• Design the strategic direction and lead the implementation of the Elmwood Park Zoo’s  conservation-based educational programming, including all on-grounds and off-site “Zoo on  Wheels” traveling programs
• Develop and manage the program evaluation strategy to determine the impact of the Zoo’s  educational programming on program participants and guests. This includes community-based  programming as well as targeted programming for a variety of age groups
• Conduct educational program research to continue to maintain and improve quality of  educational programs for groups
• Conducts research and identify potential grant funding and other revenue generated funding  for Zoo education programs, ensure reporting compliance with grant-funded programs ∙ Assists with marketing and development strategies, i.e. makes occasional public appearances,  helps with fundraising efforts, and assists with special events at the Zoo. 
• Work with other departments to create an inclusive and engaging experience for visitors to the  Zoo and assist to develop interpretive content for exhibit signage throughout the Zoo that  promotes wildlife conservation
• Establish and grow strategic community partners
• Follow and implement all safety procedures as defined by the Zoo, AZA and other relevant  authorities
• Design implement and track training of staff on education programs as appropriate.
• Provide vision, strategic direction and leadership of personnel in order to ensure all programs  and interpretive messages carry out the Zoo’s mission 
• Train, evaluate and serve as a resource for education staff, volunteers and interns. ∙ Ensures department employees are formally evaluated on a regular basis. 
• Knowledge of animal handling policies and guidelines 
• Communicate effectively with both adults and children in both group and individual settings ∙ Manage the annual education department budget that includes both fee-based and contributed  revenue supported initiatives and operating expenses
• Responsible for annual preparation and monthly review of the education budget.
• Treat with confidentiality all information entrusted or known by you regarding guests, animals,  business, employees, volunteers, incidents and any other sensitive information and to discuss it  only with the proper management representatives
• Performs other duties as assigned 
  
  

Requirements: 

∙ Bachelor’s Degree in education, biology or a related field 

∙ Must have at least three years prior educational experience at an environmental education  center, zoo, or similar setting

∙ Experience in personnel and budget management 

∙ Excellent communication skills including public speaking

∙ Experience in grant writing and technical writing preferred  

∙ Strong customer service orientation and the ability to manage priorities in accordance with the  Zoo’s mission and within overall financial, strategic and guest experience objectives

∙ Must be highly motivated, organized and demonstrate a willingness to adapt positively to  organizational change 

∙ Galaxy POS, Microsoft Office and web-based systems experience preferred 

∙ Flexible availability including occasional evenings, weekends, holidays 

Identification: Two forms of official valid identification is required. Ability to pass background and  child abuse clearances

Position: Guest Services Representative
Reports to: Guest Services Management 
Coordinates with: All department

Summary of Responsibilities: This individual should be highly motivated, responsible, and personable and should have a proactive attitude. Guest Services Representatives (GS Reps) are expected to have an outgoing personality, the ability to problem-solve, and must show an interest in our mission. Operating as the “face” of the organization, GS Reps serve a vital role at the zoo. The Elmwood Park Zoo Guest Services department operates in a variety of facets, and GS Reps are expected to be trained and knowledgeable in these areas. GS Reps have the opportunity to work at a number of locations, both indoors and outdoors, throughout the Zoo. To ensure a quality experience for all guests visiting the zoo, GS Reps are expected to be friendly, positive, and helpful. Responsibilities may include but are not limited to, operating a point-of-sale system (POS cash register), cash handling, stocking, and inventory. GS Reps are expected to keep their areas neat and organized.  Guest Services Representatives also have the opportunity to help guests daily by answering questions, providing information and assisting with special requests. Other responsibilities include but are not limited to, assisting with event setup, breakdown, and execution, as well as assisting with small programs, such as birthday parties. 

EPZ Team Member Responsibilities:

• Assist the Zoo in fostering an appreciation of wildlife and their habitat that will inspire active participation in conservation.
• Assist management in ensuring safety, cleanliness, and efficiency in all areas of the operation of the Zoo. 
• Be available as per business needs.
• Always adhere to proper dress attire.
• Be prepared to work in various outdoor conditions.
• Always follow and adhere to all policies and procedures for their specific department and the organization.

Specific Duties and Responsibilities

• Ensure guests are properly greeted and assist at your assigned position.
• Communicate effectively with all guests and groups.
• Respond to guest needs and anticipate their unstated needs
• Ability to be trained in all necessary aspects of the Guest Services Department such as cashier, admissions sales, reception, guest/member check-in, retail sales, event facilitation, and other roles involved with public programming and zoo operations. This position also includes the potential to facilitate evening programs, events, and shows.
• Operate an assigned cash register making proper change, managing transactions, and ensuring a balanced till. 
• Keep the work area neat and orderly, including any merchandise presented and maintaining a professional and clean counter to customers. 
• Responsible for responding to customer inquiries regarding admission rates, hours of operations, memberships, special events, attractions, etc. 
• Inform managers of comments, complaints, or concerns.
• Contribute to the basic daily neatness and organization of the department and other areas. 
• Assist Guest Services team with restocking and inventory in Nature Shop which includes verifying and stocking merchandise when delivered for Nature Shop in accordance with SOP.
• Perform other duties as may be assigned by Guest Services Management team.

Basic Qualifications

• This position may require prolonged standing.
• Must be able to lift a minimum of 30 lbs.
• Must be able to work inside or outside in a variety of weather conditions.
• Many shifts are available with flexible hours, including weekends and some nights.

Education: High School Diploma/Equivalent

Identification: A valid Driver’s license/State ID or Passport and second form of valid identification is required. Ability to pass background and child abuse clearances.

Wages: $12.00 to 15.00 per hour depending on experience and qualifications

Position: Event Operations – Part Time
Reports to: Guest Services and Sales Management
Coordinates with: Guest Services, Sales, Treetop Adventures and Education

Summary of Responsibilities:
This individual should have a passion for hospitality with a strong work ethic. Event Operations Attendants (Event Ops) will help with the set up and execution of both private and public events. This individual is expected to develop an understanding of the organization’s multiple rental and venue locations, as well as the multiple storage locations for event materials and resources. The Event Ops will assist with sets ups that may include moving and setting up tables, chairs, bar equipment, linens, and catering equipment. Event Ops will learn basic operations of necessary point of sales (POS) devices for ticketed events. Additionally, Event Ops may be presented with the opportunity to assist with bartending.

EPZ Team Member Responsibilities:

• Assist the Zoo in fostering an appreciation of wildlife and their habitat that will inspire active participation in conservation.
• Assist management in ensuring safety, cleanliness, and efficiency in all areas of the operation of the zoo and its events. 
• Be available as per business needs.
• Always adhere to proper dress attire.
• Always follow and adhere to all policies and procedures for their specific department and the organization.

Specific Duties and Responsibilities:

• Ensure guests are properly greeted and assisted during the event.
• Communicate effectively with all guests and groups.
• Respond to guest needs, both stated and implied.
• Ability to be trained in all necessary aspects of both public and private events. This position also includes evening programs, events, and shows. 
• Follow the outlined instructions for event set up and breakdowns, as expressed in the Banquet Event Order or Public Event Order.

• Inform managers and captains of comments, complaints, or concerns.
• Able to problem solve and adapt to any changes to the event. 

Basic Qualifications:

• This position may require prolonged standing.
• Must be able to lift a minimum of 30 lbs.
• Must be able to work inside or outside in a variety of weather conditions.
• This role is part-time and requires full availability for a minimum of two weekend days each week (Friday, Saturday, and Sunday are considered weekend days).
• Must be at least 18 years or older.

Education: High School Diploma/Equivalent 

Identification: A valid Driver’s license/State ID and second form of valid identification is required. Ability to pass background and child abuse clearances.

Wage: $13.00 – $15.00 per hour depending on experience

Position: Events Sales and Planning Assistant Manager
Reports to: Director of Sales
Supervises: assigned Event staff and other Staff associated with Rentals and Special Events
Coordinates with: All Zoo Departments 

Summary of Responsibilities: This individual should be a highly motivated individual responsible for the development, sales, planning, organizing, leadership and implementation of polices and procedures to the overall Sales Department and Zoo; someone who has enthusiasm and can provide exceptional guest service.

EPZ Team Member Responsibilities:

• Assist the Zoo in fostering an appreciation of wildlife and the environment that will inspire active participation in conservation. 
• Assist Management in ensuring safety, cleanliness, and efficiency in all areas of the operations of the Zoo. 
• Be available to work as per business needs. 
• Follow and adhere to all policies and procedures for their specific department and the Zoo at all times
• Use proper radio etiquette, ability to use a multi-channel radio to communicate with other staff members and use appropriate procedures according to radio protocol.
• Proper dress attire at all times; dress attire for this position is business attire

Specific Duties and Responsibilities:

Overview:  

• Execute the sales and planning process from initial inquiry, through creating a quote, booking a client, planning the specific details of the event, and ensuring proper execution of the event.  Position will have a primary focus on Social Events such as showers and birthday rentals but will assist with other private rentals as needed to include but not limited to:  Weddings, Corporate, Fundraisers, Special Events
• Execution of Wedding Ceremonies, including coordination of ceremony documents, overseeing Rehearsals, and executing ceremony on wedding day.

Sales Responsibilities:

• Sales:  Follow up with client inquiries in a timely and efficient manner to answer questions, conduct facility tours, create and revise pricing proposals, and communicate as needed to attain the goal of booking the event.  Requires strong follow up, negotiating and organization skills
• Event Booking:  Creation and execution of sales order, contract, and payment schedule
• Sales Order:  Update as needed with revised headcounts, menu changes, experiences
• Payments:  Process deposit and subsequent payments towards event until Paid in Full

Planning Responsibilities:

• Generate BEOs (Banquet Event Orders) for booked events.  Details of BEO include event timeline, floor plan, menu, bar, setup, animal experiences, attractions, and equipment needs.  Communicate with client ongoing to finalize details.  Communication includes e-mails, phone calls and in person planning meetings as necessary to ensure client satisfaction with final event details.
• Coordinate orders with Group Experiences Assistant Manager for all assigned rentals and special events throughout zoo as needed, including but not limited to linen orders and party rental orders (chairs, tables, etc.).  

Internal Communication Responsibilities:

• Communicate with caterer on menu 
• Communicate with Keepers/Education staff on Animal Experiences
• Communicate to All Departments by updating and linking applicable documents to Monthly Timeline and calendars.  
• Skill to follow written or oral directions, understands and exercises good judgment, and foresees and applies safety precautions applicable to the work

Event Execution Responsibilities:

• Plan and execute Wedding Ceremonies, including Rehearsals as needed based on bookings.
• Must be available to oversee and execute select events throughout the year, including on evenings and weekends, in coordination with other managers in Guest Services and Sales departments

Other:

• Train and develop personnel to improve skills and work performance to help achieve Sales goals and objectives with particular respect to rental and party related event.
• Train and lead by example in regards to high quality customer service. This would include professional appearance, demeanor and basic customer service
• Performs other duties as may be assigned by the Executive Director/CEO, Director of Operations or Director of Sales.

Minimum Qualification Requirements:

• Work Experience: Sales, Customer service, business management, as well as prior event planning experience
• Computer Skills: Windows, Microsoft Office (Excel, Word, PowerPoint), Lucid Chart (preferred)

Identification: Two forms of official valid ID is required. Ability to pass background and child abuse clearances

Benefits: Medical & dental insurance, paid time off, paid holiday time, retirement plan

Salary range: $34,320.00 to $36,192.00

Position:Maintenance Technician- Full Time
Reports to:Maintenance Director
Coordinates with: All Departments  

Summary of Responsibilities:
This individual must be a highly motivated, energetic individual responsible for the day to day maintenance of the Zoo grounds and facilities. Responsibilities include grounds and facilities maintenance both repair and preventive, construction and various projects.  Works closely with contractors, architects, and repair service companies. Communicates well both written and orally.  Has a logical approach to problem solving with effective solutions within budgetary constraints.  Working knowledge of similar or related work: skill to follow written and oral instructions; working knowledge of electrical, carpentry, plumbing, masonry, and overall construction skills, ability to foresee and apply safety precautions applicable to the work. Frequently lift and carry up to 100lbs. This individual must have a willingness to accept weekend, occasional holiday, and occasional after-hour assignments. The zoo is closed on Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve and New Year’s Day so there will be no work on those days unless there is an extreme emergency. The ability to read and interpret documents such as safety rules, operating and maintenance manuals, and blueprint. Ability to complete assigned routine work orders.  

Specific Duties and Responsibilities:

• General trades’ experience of more than 2 years in construction and general maintenance.
• Knowledgeable in preventive maintenance for all equipment, machinery, utilities and facilities of the Zoo
• Maintain excellent maintenance practices in all areas of the Zoo including service areas ensuring safety compliance, cleanliness and functional condition of the grounds and facilities.
• Maintain supplies, spare parts and other consumable items for departmental needs.
• Offer ideas for the improvement and efficiency to achieve departmental goals and objectives.
• Ability to contribute in a team setting
• Comply with all safety and operational standards establish by the Government and the AZA.
• Responsible for daily inspections of areas and coordinating priority maintenance work with supervisor, taking into consideration safety priorities.
• Consults with the Maintenance Director & General Curator for exhibit construction.
• Assist in coordinating independent builders contracted for work.
• Must have a strong understanding of all construction trades
• Required to assist grounds duties on occasion.    
• Performs other duties as may be assigned.
• To treat with confidentiality all information entrusted or known by you regarding guests, animals, business, employees, volunteers, incidents and any other sensitive information. 
• Communicate effectively with both adults and children in both group and individual settings. Greet guests and exercise professionalism at all times.
• Recommends:  Operational & safety improvements and procedures  

EPZ Team Member Responsibilities:

• Assist the Zoo in fostering an appreciation of wildlife and their habitats that will inspire active participation in conservation.
• Assist management in ensuring safety, cleanliness, and efficiency in all areas of the operation of the Zoo.
• Be available as per business needs.
• Follow and adhere to all policies and procedures and safety protocols for the department and the Zoo. 
• Use proper radio etiquette, call numbers and adhere to proper dress attire at all time

Education: A high school diploma or equivalent is required. 

Identification: Two forms of official valid identification is required. Ability to pass background and child abuse clearances

This position will require occasional on-call for emergency repairs within the facility or for external emergency natural disasters that require the immediate man power.

Benefits: Medical & Dental insurance, PTO, paid holiday & retirement plan.

Annual Salary Range: $37,440.00 to $39,500.00

Position:  Marketing Associate – Full Time
Reports to: Director and Assistant Director of Marketing
Coordinates with: All departments

For nearly 100 years, Elmwood Park Zoo has been a destination for individuals and families who are seeking to connect with the natural world. We are home to dozens of wild and endangered species, including giraffe, zebra, red panda, bald eagles and jaguars. The Zoo is accredited by the Association of Zoos and Aquariums; it’s a distinction that speaks to the high level of care our animals receive and our exceptional operation standards. We welcome nearly a million visitors annually as one of Montgomery County’s leading educational and cultural facilities.

We are looking for a wildly creative individual whose talent and enthusiasm will help drive the growth of Elmwood Park Zoo. You will be joining a team dedicated to the Zoo’s mission of promoting the importance of wildlife and environmental conservation. 

The Marketing Associate will work directly with our Director of Marketing and Assistant Director of Marketing in all aspects of the Zoo’s promotional and design ventures. Responsibilities include, but are not limited to, creating printed and digital promotional materials, managing programs, and maintaining the Zoo’s social media accounts. An ideal candidate will be passionate about harnessing their creativity and skills to help reach and inspire audiences with all that Elmwood Park Zoo has to offer.

EPZ Team Member Responsibilities:

• Assist the Zoo in fostering an appreciation of wildlife and their habitats that will inspire active participation in conservation
• Assist management in ensuring safety, cleanliness, and efficiency in all areas of operation of the Zoo
• Be available as per business needs
• Follow and adhere to all policies and procedures and safety protocols for the department and the Zoo
• Adhere to proper dress attire at all time

Marketing Associate Responsibilities:

• Design printed promotional materials and signage that adhere to the Zoo’s brand standards
• Design graphics to be used in videos, digital ads, digital displays, and on the Zoo’s website
• Film and edit video content to be used across all media
• Assist with the creation and deployment of social media content across all of the Zoo’s accounts
• Write compelling copy for elmwoodparkzoo.org and various email campaigns
• Assist in managing/fulfilling fundraising programs – Animal Adoption and Brick Engraving
• Update web pages and maintain site updates

Education & Qualification Requirements:

• Bachelor’s Degree in Marketing, Communications or some related field
• Excellent verbal and written communication skills
• Strong project management and organizational skills
• Skilled experience with Adobe Creative Suite (Illustrator, Photoshop, Premiere Pro, After Effects, etc.)
• Proficient in Google Workspace; comfortable learning web-based programs/systems such as Google Ads, Meta Business Suite, WordPress, etc.
• Experience with video production is highly preferred
• Previous work experience in a professional environment

Identification: Two forms of official valid identification is required. Ability to pass background and child abuse clearances

Benefits: Medical & Dental insurance, PTO, paid holiday & retirement plan.

Salary: $33,280 to $35,672