Employment

Department: Marketing
Position: Brand Ambassador – Seasonal
Reports To: Marketing Manager

Summary of Responsibilities:
This individual should be highly motivated, responsible, and personable
and should have a proactive attitude and show leadership skills. This individual
assists the Marketing Manager in all aspects of the zoo’s marketing ventures to
increase brand awareness and sales. We are looking for outgoing & reliable
Brand Ambassadors to join our team. Brand Ambassadors have the opportunity
to work at a number of locations, either indoors or outdoors, for the Elmwood
Park Zoo & Treetop Adventures. Responsibilities will include, but are not limited
to, collecting costumer data, tabling at events, and conducting giveaways. Must
be available to work flexible hours.

EPZ Team Member Responsibilities:
• Uphold the zoo’s mission of fostering an appreciation for wildlife and the
environment that will inspire active participation in conservation.
• Understand all zoo department policies and procedures.
• Adhere to zoo confidentiality standards as outlined in the Zoo’s Employee
Handbook regarding all information regarding customers, animals, business
operations, employees, volunteers, and any/all sensitive information.
• Assist in creating a safe, clean and efficient working environment throughout
the zoo.
• Interact cordially and communicate clearly with the public.

Brand Ambassador Responsibilities:
• Drives promotional vehicles
• Conducts on-site promotions and tabling
• Surveying guests
• Take photos and videos to be used in zoo and Treetop Adventures promotions
• Set up, break down, and transport promotional event equipment as required
• Restock brochures and giveaway items for the next promotional event
• Escort Bubby the Bison, Elmwood Park Zoo’s mascot
• Other duties as assigned

Minimum Qualification Requirements:
• Excellent verbal and written communication skills.
• Must be at least 18 years old to be considered for this position
• Valid driver’s license, automobile, & excellent driving record
• Carrying or lifting items weighing up to 50 pounds.
• Physical ability to stand for multiple hours indoors and outdoors
• Handling objects, products and promotional items
• This role is Part-Time and requires full availability for any shift, including nights
and holidays.
• Outgoing personality

Preferred Qualifications:
• High School Diploma. 4-year Bachelor’s Degree in Marketing, Communication,
Performing Arts, or some related field preferred
• Strong organizational skills
• Self-sufficient
• Previous work experience in outdoor promotions/marketing/and or customer
service

Identification: A valid Driver’s license/State ID and second form of valid
identification is required. Ability to pass background and child abuse clearances.

Compensation: $10.00 – $12.00/hr

Department: Sales

Position: Director of Sales

Reports To: Director of Operations

Summary of Responsibilities:

This individual should be a highly motivated individual with excellent customer service skills, who is responsible for the development, planning, organizing, leadership and implementation of polices and procedures to the events sales department of the zoo, a department including but not limited to areas such as event rentals (selling, planning and executing), special events, and fundraisers. 

EPZ Team Member Responsibilities:

• Assist the Zoo in fostering an appreciation of wildlife and the environment that will inspire active participation in conservation
• Assist Management in ensuring safety, cleanliness, and efficiency in all areas of the operations of the Zoo
• Be available to work as per business needs
• Follow and adhere to all policies and procedures for their specific department and the Zoo at all times
• Use proper radio etiquette, ability to use a multi-channel radio to communicate with other staff members and use appropriate procedures according to radio protocol
• Proper dress attire at all times; dress attire for this position is business attire

Specific Duties and Responsibilities:

• Create, implement and execute a sales strategy, team, and overall strategic plan for the zoo to optimize and increase sales in various sectors of the zoo, including but not limited to events, rentals, fundraisers, parties, special events, and special engagements 
• Achieve and surpass sales goals and stay within expense budgets for the various sectors of the zoo including but not limited to events, rentals, fundraisers, parties, special events, and other special engagements, as outlined by the CFO, CEO and Director of Operations based on a yearly income and expense budget that will be provided
• Ensures rental and events division has appropriate materials for daily operations
• Follows up with clients for initial inquiry and for subsequent planning and details of event (details including but not limited to linen colors and orders, table and chair setups, catering menus, and payment details) in a timely and efficient manner
• Responsible for coordination of the placement of orders for all rentals and events, including but not limited to linen orders, party rental orders (chairs, tables, etc.) and oversees the collection and pickup of items after event has been completed
• Responsible for handling all catering communication and sales with catering staff and placing orders in an efficient, correct, and timely manner; also responsible for scheduling tastings for guests and planning and building menus with guests
• Must be on site or select and train staff to be in attendance for every rental to supervise event
• Ensure cleanliness and overall maintenance of rental facilities and place proper work orders or requests to address any needs and ensure all rental and event related items and inventory are stocked and stored for optimum use
• Oversees the scheduling of staff as needed for various events and rentals and requests additional staff as needed, including bartenders, attendants and other help 
• Handles guests’ questions, comments and/or complaints and/or contacts the appropriate individuals; position requires negotiation skills to work out prices and rates with clients and contractors
• Returns messages, email or phone, along with reservations for Rentals, Birthdays and other special events and creates an organized system for maintaining progress of bookings, from inquiry to execution and guest feedback after event is completed, in a timely and appropriate manner
• Ensures proper signage throughout rental facilities (non-educational) for the convenience of guests; all signage must be coordinated with marketing and design department
• Responsible for training and developing personnel to improve skills and work performance to help achieve sales goals and objectives with particular respect to rental and party related events; Train and lead by example in regards to high quality customer service. This would include professional appearance, demeanor and basic customer service
• Performs other duties as may be assigned by the Executive Director/CEO or Director of Operations

Minimum Qualification Requirements:

• Communication Skills: Skill to follow written or oral directions, understands and exercises good judgment, and foresees and applies safety precautions applicable to the work; must coordinate with all departments as different event and sales facets pertain to those departments
• Computer Skills: Windows, Microsoft Office (Excel, Word, PowerPoint), Point of sales registers, Google Calendar
• License/ID: A valid Driver’s license/State ID and second form of valid identification is required. Ability to pass background and child abuse clearances

Work Experience:

3 years of sales management experience at an event facility. Experience should include but is not limited to event planning, sales team and business management, as well as customer service.

Position: Guest Services Rep

Reports to: Director of Guest Services

Coordinates with: Director of Guest Services, Guest Services Manager, Asst. Manager, Banquet Manager, Tree Top Management, Sales Manager, Special Events Manager

Summary of Responsibilities:

This individual should be highly motivated, responsible, and personable and should have a proactive attitude. Guest Service Representatives are expected to have an outgoing personality, the ability to problem-solve, and must show an interest in our mission. GS Reps are key members of the Elmwood Park zoo staff and operate as the “face” of the zoo. The Elmwood Park Zoo Guest Services department operates in a variety of facets, and Reps are expected to be trained and knowledgeable in these areas. Reps have the opportunity to work at a number of locations, either indoors or outdoors, throughout the zoo. Guest Service Representatives must exhibit a positive, friendly, helpful attitude with guests and coworkers to maintain a quality zoo experience. Responsibilities include operating a point-of-sale system (POS cash register), cash handling, stocking, and inventory. Reps are expected keep their areas neat and organized.  Guest Service Representatives also have the opportunity to help guests daily by answering questions, providing information and assisting with special requests. Other responsibilities include assisting with small and large event setup, breakdown, and execution, as well as assisting on small programs, such as birthday parties.

EPZ Team Member Responsibilities:

• Assist the zoo in fostering an appreciation of wildlife and their habitat that will inspire active participation in conservation.
• Assist management in ensuring safety, cleanliness, and efficiency in all areas of the operation of the zoo.
• Be available as per business needs.
• Adhere to proper dress attire at all times.
• Being prepared to work in various outdoor conditions.
• Follow and adhere to all policies and procedures for their specific department and the zoo at all times.
• Uses proper radio etiquette, ability to use a multi-channel radio to communicate with other staff members and use appropriate procedures according to radio protocol.

Specific Duties and Responsibilities

• Communicate effectively with both adults and children in both group and individual settings
• Ability to be trained in all aspects of the Guest Services Department (birthday parties, barn, parking, answering phones, Nature Shop, admission & membership sales, rentals, ZooSnooze, guest/member check-in, and other special events).

• Responsible for responding to customer inquiries in regards to admission rates, hours of operations, memberships, birthday parties, group rates, special events, retail items, attractions, etc.
• Informs managers of comments, complaints, or concerns.
• Responsible for handling the cash flow at Admissions Window, Nature Shop, Barn, Animal Feedings, and Ticket Kiosk.
• Contribute to the basic daily neatness and organization of the department and other areas.
• Assist Guest Services team with restocking and inventory in Nature Shop which includes verifying & stocking merchandise when delivered for Nature Shop in accordance with SOP and in coordination with Director of Guest Services, Guest Services Manager & Assistant Manager
• Performs other duties as may be assigned by the Director of Guest Services, Manager, or Assistant Manager.

Basic Qualifications

• This position may require prolonged standing for two to three hours at a time.
• Must be able to lift a minimum of 30 lbs.
• Must be able to work inside or outside in a variety of weather conditions.
• This role is part-time and requires full availability for any shift and a minimum of three days per week, including some nights and some holidays. Normal shifts are 9:00AM – 5:30PM with variable night shifts.
• Bilingual is a plus.

Education: High School Diploma/Equivalent

License: A valid Driver’s license/State ID and second form of valid identification is required. Ability to pass background and child abuse clearances.

Wages: $7.25-$10.00 per hour depending on experience and qualifications

Department: Treetop Adventures

Position: Treetop Adventure Guide

Reports To: Treetop Assistant Managers

Summary of Responsibilities:

This individual should be highly motivated, responsible, and personable and should have a proactive attitude and show leadership skills. Guides are expected to have an outgoing personality, ability to problem-solve, and must follow protocol in the health and well being of our animals. Guides are key members of the Elmwood Park Zoo staff and operate as the “face” of the zoo. The Elmwood Park Zoo Guest Services department operates in a variety of facets, and guides are expected to be trained and knowledgeable in all areas. Adventure guides have the opportunity to work at a number of locations, either indoors or outdoors, throughout the Elmwood Park Zoo. Guides must exhibit a positive, friendly, helpful attitude with guests and coworkers to maintain a quality zoo experience. Responsibilities include operating & balancing a point-of-sale system (POS register), stocking, inventory and light cleaning. Adventure guides also have the opportunity to help guests daily by answering questions, providing information and assisting with special requests. Other responsibilities include assisting with event setups and execution, as well as providing tours and assisting on small programs, such as birthday parties. 

EPZ Team Member Responsibilities:

• To assist the zoo in fostering an appreciation of wildlife and their habitats that will inspire active participation in conservation
• Assist management in ensuring safety, cleanliness, and efficiency in all areas of the operation of the zoo
• Be available as per business needs
• Follow and adhere to all policies and procedures and safety protocols for the department and the zoo
• Uses proper radio etiquette, call numbers and adhere to proper dress attire at all time

Specific Duties and Responsibilities:

• Communicate effectively with both adults and children in both group and individual settings
• Ability to contribute in a team setting
• Learn all aspects of the Treetop Adventures experience and follow through with training
• Responsible for responding to customer inquiries in regards to admission rates, hours of operations, memberships, birthday parties, group rates, special engagements, etc. relating to Treetop Adventures 
• Informs Managers of day’s profits, comments, complaints, or concerns 
• Responsible for balancing register at Treetop Adventures Harness House
• Assist management, with restocking/daily cleanliness in Harness House
• Responsible for basic daily maintenance, cleanliness and organization of park area, including all courses, zip lines, harnesses, and other various equipment used
• The ability to answer a multi phone line in accordance to Standard Operating Procedures
• Ability to use a multi-channel radio to communicate with other staff members and use appropriate procedures according to radio protocol
• Performs other duties as may be assigned by the Treetop Adventures Managers or Assistant Managers

Minimum Qualification Requirements:

• Frequently standing for long periods of times
• Must be able to work at heights comfortably 
• Traverse through course by climbing, balancing and standing in a tree with a harness
• Occasionally lift and/or move up to 50 pounds
• Ability to be exposed to all season weather conditions 
• Strong communication skills 
• Working knowledge of Microsoft Word and Excel as well as experience on Point of Sales registers
• Education: High School Diploma
• Two forms of valid official identification is required. Ability to pass background and child abuse clearances

Work Experience:

Previous cashier experience and knowledge of Point of Sales register. Previous retail or related sales industry experience preferred. Previous event planning and execution experience a plus.

Availability:

Full availability for any shift, minimum of (3) days per week including nights and some holidays.

Position: Bookkeeper/Office Assistant – Full Time
Reports to: CFO/HR Director
Coordinates with: All Departments
Summary of Responsibilities:
The Bookkeeper/Office Assistant performs work of a skilled nature under the direction of the CFO/HR Director. Assignments and duties include but are not limited to data entry of accounts payable/receivables, preparing bank deposits, handling cash tills, invoicing and any other task designated by the CFO/HR Director and Executive Director. This position is fast paced and requires strong communication skills with zoo staff and occasionally with customers. This highly organized, self-motivated person will also be tech savvy, as software is ever changing. Accuracy with a strong attention to detail is required. This position also includes assisting in HR related duties such as orientation, payroll & benefit management.

EPZ Team Member Responsibilities:

• Assist the zoo in fostering an appreciation of wildlife and the environment that will inspire active participation in conservation
• Assist Management in ensuring safety, cleanliness, and efficiency in all areas of the operations of the zoo
• Be available to work as per business needs
• Follow and adhere to all policies and procedures for their specific department and the zoo at all times
• Use proper radio etiquette, ability to use a multi-channel radio to communicate with other staff members and use appropriate procedures according to radio protocol

Specific Duties and Responsibilities:

• Basic understanding of GAAP accounting
• Experience with QuickBooks accounting software preferred
• Maintains accounts by verifying, allocating, and posting transactions.
• Preparation of Invoices and receipt/processing/deposit of payments and enter data at a speed necessary for successful job performance.
• Process and enter data of vendor bills and internal reports, and prepare payment
• Bank account reconciliation and vendor account reconciliations
• Must be detailed oriented
• Must be accurate
• Ability to work in a fast-paced environment and the ability to multitask and meet deadlines
• Must be extremely organized and self-motivated
• Maintains historical records by filing documents
• Maintain accurate filing systems for all payables, receivables and other property documents
• Contributes to team effort by accomplishing related results as needed
• Perform a variety of office support and clerical duties and activities of a general and specialized nature in support of the CFO & CEO
• Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports
• Understand, interpret, and apply general administrative and departmental policies and procedures
• Read, understand, and review documents for accuracy and relevant information
• Communicate clearly and concisely, both orally and in writing
• Establish and maintain effective working relationships with those contacted in the course of work
• Effective problem-solving
• Learn new software programs as implemented
• Assist in HR related duties such as process employee paperwork, process payroll, employee benefits, orientation

Minimum Qualification Requirements:

• Working knowledge of GAAP accounting, QuickBooks accounting software, Microsoft WORD, EXCEL, and general knowledge of computers.
• Willingness to work occasional weekends and after-hour assignments.
• Team supporter, multitasker, extremely organized and detail-oriented
• Knowledge of Human Resources a plus
• College graduate preferred and 2 years’ experience in a related field

Identification: Two forms of official valid identification is required. Ability to pass background and child abuse clearances
Medical & dental insurance, paid time off, paid holiday time, retirement plan
Annual Salary Range: 35,360.00 to 42,000.00