Employment

Position: Holiday Season Bartender
Reports to: Guest Services Manager, Director of Guest Services
Summary of Responsibilities:

This position is a holiday season temporary position, with the potential of seasonal part-time employment for the 2019 season. Position begins November 3 and ends December 31. Standard shifts include November 16 –
December 9; Thursday – Sunday from 4:00 PM – 10:30 PM; and December 13 – 31; Monday – Sunday from 4:00 PM – 10:30 PM. Full availability for any shift is required. The Zoo is closed Thanksgiving Day, Christmas
Eve, Christmas Day, and New Year’s Day.
Elmwood Park Zoo is looking for a high-energy bartender to provide an excellent guest experience. The successful
candidate will be able to mix and match ingredients in order to create classic and innovative drinks in accordance with
customers’ needs and expectations. This role is Part-Time and requires full availability for any shift, including nights and holidays. This individual should be highly motivated, responsible, and personable and should have a proactive attitude and show leadership skills. This individual will be responsible for adhering to the policies and procedures of
the Guest Services Department and Zoo. Bartenders must exhibit a positive, friendly, helpful attitude with guests and
coworkers to maintain a quality zoo experience. Responsibilities include operating a point-of-sale system (POS register), cash handling, stocking, managing inventory and light cleaning, as well as serving a variety of beverages to customers on a daily basis. Bartenders also have the opportunity to help guests daily by answering questions, providing information and assisting with special requests.

EPZ Team Member Responsibilities:

• Assist the zoo in fostering an appreciation of wildlife and the environment that will inspire active participation in conservation
• Assist Management in ensuring safety, cleanliness, and efficiency in all areas of the operations of the zoo
• Be available to work as per business needs
• Follow and adhere to all policies and procedures for their specific department and the zoo at all times
• Use proper radio etiquette, ability to use a multi-channel radio to communicate with other staff members and use appropriate procedures according to radio protocol

Specific Duties and Responsibilities:

• Responsible for basic daily maintenance, cleanliness and organization of the entire bar area/s

• Maintain bottles and glasses in an attractive and functional manner

• Check customers’ identification and confirm it meets legal federal drinking age

• Restock and manage bar inventory and supplies

• Prepare and serve alcohol and non-alcohol beverages and snacks

• Mix ingredients to prepare cocktails

• Anticipate your guests’ needs and preferences.

• Make recommendations and be alert of guests’ signals

• Stay guest focused and nurture an excellent guest experience

• Record and process orders into register accurately and immediately. Balance register at open and close

• Comply with all food and beverage regulations

• Informs Managers or Lead of day’s profits, comments, complaints, or concerns

• Performs other duties as may be assigned by the Director of Guest Services, Manager or Assistant Managers

• Educate guests on oneself on the bar menu and the options offered, with particular respect to the zoo’s exclusive offerings, the zoo brews

Minimum Qualification Requirements:

• At least 18 years of age
• Proven working experience as a bartender
• Excellent knowledge in mixing, garnishing and serving drinks
• Computer literacy
• Positive attitude and excellent communication and organizational skills
• Previous Cashier experience (knowledge of point of sale a plus)
• Must have exceptional hygiene and grooming habits
• Prolonged standing for two to three hours at a time or longer. Continuously reach, bend, lift
• Occasionally lifts up to 35 pounds

License:

• A high school diploma or equivalent
• RAMP (required)
• Completion of bartender/mixology school (required)

 Job Type:

• Seasonal/temporary

 Identification:

Two forms of valid official identification is required. Ability to pass background and child abuse clearances

Position: Holiday Season Guest Services Representative

Reports to: Guest Services Manager

Coordinates with: Director of Guest Services, Banquet Manager

Summary of Responsibilities:

This position is Holiday Season temporary position, with the potential of seasonal part-time
employment for the 2019 season. Position begins November 3 and ends December 31. Standard shifts include November 16 – December 9; Thursday – Sunday from 4:00 PM – 10:30 PM; and December 13– 31; Monday – Sunday from 4:00 PM – 10:30 PM. Full availability for any shift is required. The Zoo is closed Thanksgiving Day, Christmas Eve, Christmas Day, and New Year’s Day.

This individual should be highly motivated, responsible, and personable and should have a proactive attitude and show leadership skills. This individual will be responsible for adhering to the policies and procedures of
the Guest Services Department and Zoo. Guest Service Reps are expected to have an outgoing personality, the ability to problem-solve, and must show an interest in animals. Reps are key members of the Elmwood Park Zoo staff and operate as the “face” of the zoo. The Elmwood Park Zoo Guest Services department operates in
a variety of facets, and reps are expected to be trained and knowledgeable in all areas. Guest Service Reps have the opportunity to work at a number of locations, either indoors or outdoors, throughout the Elmwood Park Zoo. Reps must exhibit a positive, friendly, helpful attitude with guests and coworkers to maintain a quality zoo experience. Responsibilities include operating a point-of-sale system (POS cash register), cash
handling, stocking, inventory and light cleaning. Guest Service Reps also have the opportunity to help guests daily by answering questions, providing information and assisting with special requests. Other responsibilities
include assisting with event setups and execution, as well as providing tours and assisting on small programs, such as birthday parties. Guest Service Reps must be able to use a radio to understand and relay appropriate updates and information.

EPZ Team Member Responsibilities:

• Assist the zoo in fostering an appreciation of wildlife and their habitat that will inspire active participation in conservation.
• Assist management in ensuring safety, cleanliness, and efficiency in all areas of the operation of the zoo.
• Be available as per business needs.
• Adhere to proper dress attire at all times.
• Follow and adhere to all policies and procedures for their specific department and the zoo at all times.
• Uses proper radio etiquette, ability to use a multi-channel radio to communicate with other staff members and use appropriate procedures according to radio protocol.

Specific Duties and Responsibilities

• Communicate effectively with both adults and children in both group and individual settings

• Ability to be trained in all aspects of the Guest Services Department (Birthday Parties, Barn, Nature Shop, Admissions, Rentals, ZooSnooze, Memberships, and other special events) with the ability to operate cash registers efficiently and effectively within the zoo’s guidelines.

• Responsible for responding to customer inquiries in regards to admission rates, hours of operations,
  memberships, birthday parties, group rates, special events, retail items, etc.

• Informs Managers or Lead of day’s profits, comments, complaints, or concerns

• Responsible for handling the cash flow at Admissions, Nature Shop,  Barn, etc.

• Assist Guest Services team with restocking, daily cleanliness in Nature Shop & Barn.

• Responsible for basic daily maintenance, cleanliness and organization of all department and areas.

• Receiving packages and directing to the appropriate departments as well as opening, checking in &
  stocking merchandise on deliveries for Nature Shop in accordance with SOP and in coordination with
  Director of Guest Services and Guest Services Manager.

• The ability to answer a multi phone line in accordance to Standard Operating Procedures.

• Performs other duties as may be assigned by the Director of Guest Services, Manager or Lead.

Basic Qualifications

• You must be at least 16 years of age to be considered for this position.
• This position requires prolonged standing for two to three hours at a time.
• This role is Part-Time and requires full availability for any shift and a minimum of three days per week, including nights and holidays.
• A working knowledge of Microsoft Word, Excel, and PowerPoint preferred.
• Bilingual is a plus
• Previous cashier experience and knowledge of Point of Sales.
• Previous retail or related sales industry experience preferred.

Education: High School Diploma/Equivalent

License: A valid Driver’s license/State ID and second form of valid identification is required. Ability to pass background and child abuse clearances.

Position: Guest Services Representative

Reports to: Director of Guest Services

Coordinates with: Director of Guest Services, Guest Services Manager, Asst. Manager, Banquet Manager, Tree Top Management, Sales Manager, Special Events Manager

Summary of Responsibilities:

This individual should be highly motivated, responsible, and personable and should have a proactive attitude. Guest Service Representatives are expected to have an outgoing personality, the ability to problem-solve, and must show an interest in our mission. GS Reps are key members of the Elmwood Park zoo staff and operate as the “face” of the zoo. The Elmwood Park Zoo Guest Services department operates in a variety of facets, and Reps are expected to be trained and knowledgeable in these areas. Reps have the opportunity to work at a number of locations, either indoors or outdoors, throughout the zoo. Guest Service Representatives must exhibit a positive, friendly, helpful attitude with guests and coworkers to maintain a quality zoo experience. Responsibilities include operating a point-of-sale system (POS cash register), cash handling, stocking, and inventory. Reps are expected keep their areas neat and organized.  Guest Service Representatives also have the opportunity to help guests daily by answering questions, providing information and assisting with special requests. Other responsibilities include assisting with small and large event setup, breakdown, and execution, as well as assisting on small programs, such as birthday parties.

EPZ Team Member Responsibilities:

• Assist the zoo in fostering an appreciation of wildlife and their habitat that will inspire active participation in conservation.
• Assist management in ensuring safety, cleanliness, and efficiency in all areas of the operation of the zoo.
• Be available as per business needs.
• Adhere to proper dress attire at all times.
• Being prepared to work in various outdoor conditions.
• Follow and adhere to all policies and procedures for their specific department and the zoo at all times.
• Uses proper radio etiquette, ability to use a multi-channel radio to communicate with other staff members and use appropriate procedures according to radio protocol.

Specific Duties and Responsibilities

• Communicate effectively with both adults and children in both group and individual settings
• Ability to be trained in all aspects of the Guest Services Department (birthday parties, barn, parking, answering phones, Nature Shop, admission & membership sales, rentals, ZooSnooze, guest/member check-in, and other special events).

• Responsible for responding to customer inquiries in regards to admission rates, hours of operations, memberships, birthday parties, group rates, special events, retail items, attractions, etc.
• Informs managers of comments, complaints, or concerns.
• Responsible for handling the cash flow at Admissions Window, Nature Shop, Barn, Animal Feedings, and Ticket Kiosk.
• Contribute to the basic daily neatness and organization of the department and other areas.
• Assist Guest Services team with restocking and inventory in Nature Shop which includes verifying & stocking merchandise when delivered for Nature Shop in accordance with SOP and in coordination with Director of Guest Services, Guest Services Manager & Assistant Manager
• Performs other duties as may be assigned by the Director of Guest Services, Manager, or Assistant Manager.

Basic Qualifications

• This position may require prolonged standing for two to three hours at a time.
• Must be able to lift a minimum of 30 lbs.
• Must be able to work inside or outside in a variety of weather conditions.
• This role is part-time and requires full availability for any shift and a minimum of three days per week, including some nights and some holidays. Normal shifts are 9:00AM – 5:30PM with variable night shifts.
• Bilingual is a plus.

Education: High School Diploma/Equivalent

License: A valid Driver’s license/State ID and second form of valid identification is required. Ability to pass background and child abuse clearances.

Wages: $7.25-$10.00 per hour depending on experience and qualifications

Department: Marketing
Position: Mascot – Seasonal
Reports To: Marketing Manager

Summary of Responsibilities:

This individual should be highly motivated, responsible, and personable and should have a proactive attitude and show leadership skills. This individual will be responsible for adhering to the policies and procedures of the Zoo. For this specific character position, applicants should have prior acting or performing experience. Staff members expected to have an outgoing personality and the ability to problem-solve. Performers have the opportunity to work at a number of locations, either indoors or outdoors, for the Elmwood Park Zoo and Treetop Adventures. Performers must exhibit a positive, friendly, helpful attitude with guests and coworkers to maintain a quality zoo experience and never break character while in front of the public.

EPZ Team Member Responsibilities:

• Assist the Zoo in fostering an appreciation of wildlife and their habitat that will inspire active participation in conservation.
• Assist in creating a safe, clean and efficient working environment throughout the Zoo. Be available as per business needs.
• Adhere to Zoo confidentiality standards as outlined in the Zoo’s Employee Handbook regarding all information regarding customers, animals, business operations, employees, volunteers, and any/all sensitive information.
• Interact cordially and communicate clearly with the public.

MASCOT RESPONSIBILITIES:

• Perform as one of Elmwood Park Zoo’s costumed characters throughout the year and represent the zoo through upbeat and energetic performances, interacting with guests of all ages throughout/outside the zoo.
• Stay in character throughout performance times and follow mascot and costume policies and guidelines.
• Be available as per business needs, including nights and holidays for events at zoo and in surrounding area, at events such as festivals, sporting games, carnivals, etc.
• Set up, break down, and transport promotional event equipment as required
• Maintain Bubby costume
• Other duties as assigned.

Minimum Qualification Requirements:

• Fit into Bubby’s costume. Approximately 5’8” – 5’11” in height, and 15 inches chest width.
• You must be at least 18 years of age to be considered for this position.
• You must also have a driver’s license and an automobile to perform as mascot at different locations as needed by the zoo.
• Prolonged standing for two to three hours at a time or longer.
• Ability to withstand frequent appearances in outdoor weather conditions in full costume throughout various seasons.
• This role is Part-Time and requires full availability for any shift, including nights and holidays.
• Strong communication skills are a must.
• Carrying or lifting items weighing up to 50 pounds.

Preferred Qualifications:
• High School Diploma. 4-year Bachelor’s Degree in Marketing, Communication,
Performing Arts, or some related field preferred
• Strong organizational skills
• Self-sufficient
• Previous work experience in outdoor promotions/marketing/and or customer
service

Education: High School Diploma or equivalent is required

Identification: A valid Driver’s license/State ID and second form of valid
identification is required. Ability to pass background and child abuse clearances.

Compensation: $10.00 – $12.00/hr

Department: Treetop Adventures

Position: Treetop Adventure Guide

Reports To: Treetop Assistant Managers

Summary of Responsibilities:

This individual should be highly motivated, responsible, and personable and should have a proactive attitude and show leadership skills. Guides are expected to have an outgoing personality, ability to problem-solve, and must follow protocol in the health and well being of our animals. Guides are key members of the Elmwood Park Zoo staff and operate as the “face” of the zoo. The Elmwood Park Zoo Guest Services department operates in a variety of facets, and guides are expected to be trained and knowledgeable in all areas. Adventure guides have the opportunity to work at a number of locations, either indoors or outdoors, throughout the Elmwood Park Zoo. Guides must exhibit a positive, friendly, helpful attitude with guests and coworkers to maintain a quality zoo experience. Responsibilities include operating & balancing a point-of-sale system (POS register), stocking, inventory and light cleaning. Adventure guides also have the opportunity to help guests daily by answering questions, providing information and assisting with special requests. Other responsibilities include assisting with event setups and execution, as well as providing tours and assisting on small programs, such as birthday parties. 

EPZ Team Member Responsibilities:

• To assist the zoo in fostering an appreciation of wildlife and their habitats that will inspire active participation in conservation
• Assist management in ensuring safety, cleanliness, and efficiency in all areas of the operation of the zoo
• Be available as per business needs
• Follow and adhere to all policies and procedures and safety protocols for the department and the zoo
• Uses proper radio etiquette, call numbers and adhere to proper dress attire at all time

Specific Duties and Responsibilities:

• Communicate effectively with both adults and children in both group and individual settings
• Ability to contribute in a team setting
• Learn all aspects of the Treetop Adventures experience and follow through with training
• Responsible for responding to customer inquiries in regards to admission rates, hours of operations, memberships, birthday parties, group rates, special engagements, etc. relating to Treetop Adventures 
• Informs Managers of day’s profits, comments, complaints, or concerns 
• Responsible for balancing register at Treetop Adventures Harness House
• Assist management, with restocking/daily cleanliness in Harness House
• Responsible for basic daily maintenance, cleanliness and organization of park area, including all courses, zip lines, harnesses, and other various equipment used
• The ability to answer a multi phone line in accordance to Standard Operating Procedures
• Ability to use a multi-channel radio to communicate with other staff members and use appropriate procedures according to radio protocol
• Performs other duties as may be assigned by the Treetop Adventures Managers or Assistant Managers

Minimum Qualification Requirements:

• Frequently standing for long periods of times
• Must be able to work at heights comfortably 
• Traverse through course by climbing, balancing and standing in a tree with a harness
• Occasionally lift and/or move up to 50 pounds
• Ability to be exposed to all season weather conditions 
• Strong communication skills 
• Working knowledge of Microsoft Word and Excel as well as experience on Point of Sales registers
• Education: High School Diploma
• Two forms of valid official identification is required. Ability to pass background and child abuse clearances

Work Experience:

Previous cashier experience and knowledge of Point of Sales register. Previous retail or related sales industry experience preferred. Previous event planning and execution experience a plus.

Availability:

Full availability for any shift, minimum of (3) days per week including nights and some holidays.