Employment

Organizational Relationship:
Reports to: Director of Education, Education Manager, Educators
Supervises: Summer Camp Children, Junior Volunteers
Coordinates with: Education Department Staff, parents/guardians of camp children, Animal Care Staff, and Human Resources Department

Summary of Responsibilities:

A highly motivated individual responsible for developing, organizing, and implementing summer camp curriculum. Responsible for providing exceptional education to campers and outstanding guest service to parents/guardians. Must be able to cooperate in a team environment.

Duties and Responsibilities:

• To assist the zoo in its mission of “fostering an appreciation of wildlife and their habitats that will inspire active participation in conservation”
• Assist Management in ensuring safety, cleanliness, and efficiency in all areas of zoo operation
• Be available to work as per business needs including holidays, weekends, and after hour assignments
• To know and follow all Policies, Procedures, and Protocols for the department and the zoo
•  To treat with confidentiality all information entrusted or known by you regarding guests, animals, business, employees, volunteers, incidents, and any other sensitive information and to discuss it only with the proper management representatives
• Attend pre-scheduled training days
• Assist in developing and implementing games and activities in coordination with curriculum
• Adhere to prepared daily schedule and implement planned programming
• Understand topics pertinent to curriculum
• Communicate with camper parent/guardian on a daily basis
• Check in and sign out campers at the beginning and end of each day
• Prepare and properly manage camp spaces in a professional manner
• Capable of handling minor conflicts among campers and staff
• Update supervisors on supply needs

Mandatory Prerequisites:
Education:

Minimum one-year completion of degree program in Environmental Education, Education, Biology, Zoology, Animal Science or related field or equivalent combination of education, skills, and experience.

Work Experience:

Previous experience teaching children, or equivalent.

Required Skills: 

Desire to teach wildlife conservation and ecological concepts.

– Child Abuse Clearances and Background Check
– Excellent written and oral communication skills
– Basic computer knowledge and experience
– Basic First Aid knowledge
– Great organizational skills

Preferred Skills:

-First Aid/CPR Certification
-Leadership experience

Position: Guest Services Representative
Reports to: Director of Guest Services
Coordinates with: Director of Guest Services, Guest Services Manager, Banquet Manager, Treetop Management, Sales Manager, Special Events Manager

Summary of Responsibilities:
This individual should be highly motivated, responsible, and personable and should have a proactive attitude and show leadership skills. This individual will be responsible for adhering to the policies and procedures of the Guest Services Department and zoo. Guides are expected to have an outgoing personality, the ability to problem-solve, and must show an interest in our mission. Guides are key members of Elmwood Park Zoo staff and operate as the “face” of the zoo. Elmwood Park Zoo’s Guest Services department operates in a variety of facets, and guides are expected to be trained and knowledgeable in all areas. Ambassadors have the.opportunity to work at a number of locations, either indoors or outdoors, throughout the Elmwood Park Zoo. Guides must exhibit a positive, friendly, helpful attitude with guests and coworkers to maintain a quality zoo experience. Responsibilities include operating a point-of-sale system (POS cash register), cash handling, stocking, inventory, and light cleaning. Ambassadors also have the opportunity to help guests daily by answering questions, providing information and assisting with special requests. Other responsibilities include assisting with small and large event setup, breakdown, and execution, as well as assisting on small programs, such as birthday parties. Ambassadors must be able to use a radio to understand and relay appropriate updates and information.

EPZ Team Member Responsibilities:

• Assist the zoo in fostering an appreciation of wildlife and their habitat that will inspire active
  participation in conservation.
• Assist management in ensuring safety, cleanliness, and efficiency in all areas of the operation of the zoo.
• Be available as per business needs.
• Adhere to proper dress attire at all times.
• Being prepared to work in various outdoor conditions.
  Follow and adhere to all policies and procedures for their specific department and the zoo at all
  times.
• Uses proper radio etiquette, ability to use a multi-channel radio to communicate with other staff members and use appropriate procedures according to radio protocol.

Specific Duties and Responsibilities:

• Communicate effectively with both adults and children in both group and individual settings
• Ability to be trained in all aspects of the Guest Services Department (birthday parties, barn, parking, answering phones, Nature Shop, admission & membership sales, rentals, Zoo Snooze, guest/member check-in, and other special events).
• Responsible for responding to customer inquiries in regards to admission rates, hours of operations, memberships, birthday parties, group rates, special events, retail items, attractions, etc.
  Informs managers of comments, complaints, or concerns.
• Responsible for handling the cash flow at admissions, Nature Shop, barn, feedings, and ticket kiosk.
• Assist Guest Services team with restocking and inventory in Nature Shop.
• Responsible for basic daily maintenance, cleanliness and organization of all department and areas.
• Opening, checking in & stocking merchandise on deliveries for Nature Shop in accordance with SOP and in coordination with Director of Guest Services Guest Services Manager & Assistant Manager.
• Performs other duties as may be assigned by the Director of Guest Services, and Manager

Basic Qualifications:

• You must be at least 14 years of age to be considered for this position.
• This position requires prolonged standing for two to three hours at a time.
• Must be able to lift a minimum of 40 lbs.
• Must be able to work outside in a variety of weather conditions.
• This role is part-time and requires full availability for any shift and a minimum of three days per week, including nights and holidays. Normal shifts are 9:00AM – 5:30PM with variable night shifts.
• Bilingual is a plus.

Education: High School Diploma/Equivalent

License: A valid Driver’s license/State ID and second form of valid identification is required. Ability to pass background and child abuse clearances.

Position: Face Painter

Reports to: Director of Guest Services; Guest Services Managers Coordinates with: Director of Guest Services, Guest Services Manager, Treetop Management, Sales Manager, Special Events Manager, Membership Coordinator, Event Sales Management

Summary of Responsibilities:
Elmwood Park Zoo is hiring a seasonal part-time face painter for the 2019 season, April – October. This individual should be highly motivated, responsible, and personable and should have a proactive attitude and
show leadership skills. This individual will be responsible for adhering to the policies and procedures of Elmwood Park Zoo. The face painter is expected to have an outgoing personality, the ability to problem-solve, and must show an interest in our mission. The face painter will have the opportunity to work at a
number of locations, both indoors or outdoors, throughout Elmwood Park Zoo. The face painter should have friendly, helpful attitude with guests and coworkers to maintain a quality zoo experience. The face
painter must be able to use a radio to understand and relay appropriate updates and information.

EPZ Team Member Responsibilities:

• Assist the zoo in fostering an appreciation of wildlife and their habitat that will inspire active participation in conservation.
• Assist management in ensuring safety, cleanliness, and efficiency in all areas of the operation of the zoo.
• Be available as per business needs.
• Adhere to proper dress attire at all times.
• Being prepared to work in various outdoor conditions.
• Follow and adhere to all policies and procedures for their specific department and the zoo at all times.
• Uses proper radio etiquette, ability to use a multi-channel radio to communicate with other staff members and use appropriate procedures according to radio protocol.

Specific Duties and Responsibilities:

• Expected to produce quality, artistic face paints to the public on a daily basis as part of the zoo Guest Services team.
• Aid the Guest Services department in identifying and create new face paint designs and opportunities to offer to guests.
• Communicate effectively with both adults and children in both group and individual settings while face painting.
• Consistent attendance is a job requirement.
• Ensure safety standards are followed while applying face paint to guests.
• Perform inventory related stock functions as needed including maintaining proper face painting supply levels; ordering face paint supplies as needed and completing and submitting purchase orders for ordered items.
• Adhere to company policies and procedures.
• Maintain a clean and organized sales environment, as well as face paint supplies.
• Monitor areas of the sales location throughout the day in order to assist guests, maintain location visual standards, and protect facility assets.
• Responsible for responding to customer inquiries in regards to admission rates, hours of operations, memberships, birthday parties, group rates, special events, retail items, attractions, etc.
• Informs managers of comments, complaints, or concerns.
• Operate cash register including the handling of cash and credit card transactions in accordance with department and Zoo guidelines and cash handling policies.
• Responsible for basic daily maintenance, cleanliness and organization of department areas.
• Performs other duties as may be assigned.

Basic Qualifications

• You must be at least 16 years old to be considered for this position.
• Experience with face painting is highly preferred.
• Must be able to handle cash and operate POS retail systems.
• Must have the ability to perform effectively in a fast-paced environment.
• This position requires prolonged standing for two to three hours at a time.
• Must be able to lift a minimum of 40 lbs.
• Must be able to work outside in a variety of weather conditions.

This role is part-time and requires full availability for any shift and a minimum four days per week; including weekends, nights, and holidays.

Education: High School Diploma/Equivalent
License: A valid Driver’s license/State ID and second form of valid identification is required. Ability to pass background and child abuse clearances.