Guest Services Associate

Guest Services Associate

Title: Guest Services Associate
Employment Type:
Department: Guest Services
Experience: Entry Level
Location: Elmwood Park Zoo
Pay Rate: $14.00/hour
Reports To: Guest Services Management Team
Schedule: Must be able to work weekends and holidays. Schedule dependent on weather and guest attendance. Occasional after-hours events.

Essential Responsibilities:

  • Facilitating birthday parties and similar programs
  • Responsible for coordinating activities and managing a party 
  • Responsible for effective setup and breakdown of parties
  • Facilitating guest entrance 
  • Operating ticket scanning equipment
  • Responding to guest questions
  • Assisting all guests in a proactive and pleasant manner
  • Assisting with seasonal and holiday programming 
  • Managing crowds

Qualification Requirements:

  • Ability to stand or sit for long periods of time
  • Ability to frequently move objects weighing up to 50 pounds
  • Comfortable being exposed to cold and hot weather conditions
  • Friendly disposition
  • Must be comfortable working around children
  • Ability to maintain alertness and attentiveness to safety and proper procedures
  • Good verbal communication skills
  • Ability to work well independently and within a team 
  • Meets the needs and expectations of the role, as per business needs
  • Must be able to pass background and child abuse clearances
  • Two forms of ID are required

Guest Services Associate Application