Reopening FAQ

In accordance with the Pennsylvania Department of Health’s guidelines, it is the zoo’s policy to require all guests and employees to wear face masks*, with the exception of those with conditions in which wearing a mask may be harmful to their health**, and children ages 2 and under. This policy is intended to keep our animals, staff and guests safe. If you do not agree with this policy, we ask that you consider visiting the zoo at a later date, during which the pandemic crisis has lessened to a point that we do not require masks. 

*Please bring your own face mask.
**Please let our check-in staff know upon arrival if you or your child must enter the zoo without a mask.

It is zoo policy to wear masks to keep our animals, staff and guests safe. We understand that not everyone agrees with this policy. If this applies to you, please consider visiting the zoo at a later date. You may choose to come back in the future when the COVID crisis is at a different phase and our safety policies are adjusted accordingly

We ask that all Single Day Members reserve/purchase tickets online prior to visiting. Tickets may not be available for purchase at the gate.


The changes we have put in place are meant to create the safest possible environment for everyone at the zoo. We ask that everyone follow social distancing protocols and other posted guidelines throughout the zoo.  If you feel sick before your scheduled reservation, we ask that you not visit the zoo. 

Measures we are taking:

-We are closely monitoring the capacity at the zoo. Ticket sales are set to maintain safe park capacities. 
-All staff, volunteers, and interns must wear face masks and appropriate PPE.
-All staff, volunteers, and interns must have their temperature taken prior to the start of their shift and prior to entering the building/facility.
-All staff, volunteers, and interns must wear gloves during their shift.
-We have installed hand sanitizer stations throughout the zoo, especially in high contact areas.
-All bathrooms have a maximum capacity posted on the door.
-We have provided each bathroom with single use towel dispensers for guests to use to touch surfaces.
-Each bathroom will be cleaned once every half hour.
-We’ve hired multiple new custodial positions dedicated to the sanitization of high traffic areas, including the zoo entrance and all surfaces.

If you are no longer able to visit during your reserved time, please let us know so that we can help you reschedule your visit and make your unused tickets available to other guests. Please contact us by emailing or by calling 800-652-4143.

Please arrive at the zoo after reading our reopening plan. Our check-in staff will honor tickets that were purchased prior to our closure.

The following locations and experiences will remain closed:

-Face painting

-Water fountains
-Stroller rentals

-Butterfly Train

(Last updated FRIDAY, APRIL 16)

At this time, only the carousel is open. All other rides are closed.

(Last updated FRIday, APRIL 16)

The following locations are open:

-Petrucci’s Ice Cream*
-The Watering Hole*
-The Garden Cafe*
-Zoo Brew Beer Garden*
-Giraffe Feedings*
-Trail of the Jaguar
-Wildlife Lodge
-Nature Shop
-Carousel Rides*
-Percussion Garden
-The Quiet Space
-Thomas Kimmel Playground
-Zachary’s BBQ & Soul*

*Please note that food stations, feedings, and shops are weather permitting and their operating schedules are subject to change.

-Donate to our Champion Fund. Every single dollar makes a difference; there is no gift too small.

-Become a ZooParent to one of our animals. Your ZooParent purchase helps fund the daily care and operations it takes to keep our animals happy and healthy.

-Purchase, gift, or renew a zoo membership. You’ll enjoy a full year of free admission, discounted events, discounted feedings and more.

-Follow, like, and share our posts on our social media channels. You can also send us stars on Facebook! The more our cute posts circulate the better we can help family and friends keep their spirits up and brighten their day!      Facebook     Twitter     Instagram