Reopening FAQ

In accordance with the Pennsylvania Department of Health’s guidelines, it is the zoo’s policy to require all guests and employees to wear face masks*, with the exception of those with conditions in which wearing a mask may be harmful to their health**, and children ages 8 and under. This policy is intended to keep our animals, staff and guests safe. If you do not agree with this policy, we ask that you consider visiting the zoo at a later date, during which the pandemic crisis has lessened to a point that we do not require masks. 

*Please bring your own face mask.
**Please let our check-in staff know upon arrival if you or your child must enter the zoo without a mask.

It is zoo policy to wear masks to keep our animals, staff and guests safe. We understand that not everyone agrees with this policy. If this applies to you, please consider visiting the zoo at a later date. You may choose to come back in the future when the COVID crisis is at a different phase and our safety policies are adjusted accordingly

Monday through Friday we are open to the public from 11:00 am to 5:00 pm.

Saturdays & Sundays we are open to the public from 10:00 am to 5:00 pm.

Yearly Members Only Mornings

Monday through Friday from 10:00 am to 11:00 am

Saturday & Sunday from 9:00 am to 10:00 am

Seniors & Vulnerable Populations

Tuesdays from 9:00 am to 10:00 am

Adult (ages 13 – 64) – $9.95
Child (ages 3 – 12) $9.95
Student (valid ID required) – $9.95
Senior (age 65 and up) – $9.95  
Baby (Ages 0 – 2) – FREE
Yearly Members – FREE

All Single Day Members must reserve/purchase tickets online prior to visiting. No tickets will be sold at the gate.


To avoid congestion, there will be no re-entry once you have entered the zoo. Please make sure you have everything you need from your vehicle in order to enjoy your visit!

The changes we have put in place are meant to create the safest possible environment for everyone at the zoo. We ask that everyone follow social distancing protocols and other posted guidelines throughout the zoo.  If you feel sick before your scheduled reservation, we ask that you not visit the zoo. 

Measures we are taking:

-Our maximum capacity at the zoo is 300 people. We will be closely monitoring this as people enter/exit.
-All staff, volunteers, and interns must wear face masks and appropriate PPE.
-All staff, volunteers, and interns must have their temperature taken prior to the start of their shift and prior to entering the building/facility.
-All staff, volunteers, and interns must wear gloves during their shift.
-We have installed hand sanitizer stations throughout the zoo, especially in high contact areas.
-All bathrooms have a maximum capacity posted on the door.
-We have provided each bathroom with single use towel dispensers for guests to use to touch surfaces.
-Each bathroom will be cleaned once every half hour.
-We’ve hired multiple new custodial positions dedicated to the sanitization of high traffic areas, including the zoo entrance and all surfaces.

If you are no longer able to visit during your reserved time, please let us know so that we can help you reschedule your visit and make your unused tickets available to other guests. Please contact us by emailing or by calling 800-652-4143.

Please email about your unused tickets. In your email please include as much information as possible (dates of interest, time range of availability, a picture of the tickets). All of our zoo tickets/reservations are timed and have capacities since we are only allowing a limited amount of guests to visit at a time. Our staff will coordinate a day and time with you to use your tickets. We are receiving a large volume of incoming emails. Emails will be responded to in the order that they come in. Thank you for your patience.

The following locations and experiences will remain closed:

-Thomas Kimmel Playground
-Percussion Garden
-Barn and contact yards
-All rides EXCEPT the carousel
-Face painting
-Treetop Adventures
-Interactive play stations
-Water fountains
-Stroller rentals
-Treetop Cafe
-All feeding experiences EXCEPT giraffe

(Last updated Wednesday, July 8th)

At this time, only the carousel is open. All other rides are closed.

(Last updated Wednesday, July 8th)

The following locations are open:

-Petrucci’s Ice Cream
-The Watering Hole
-Zoo Brew Beer Garden
-Giraffe Feedings
-Trail of the Jaguar
-Wildlife Lodge
-Nature Shop

-The Garden Cafe

-Donate to our Emergency Fund. Every single dollar makes a difference; there is no gift too small.

-Become a ZooParent to one of our animals. Your ZooParent purchase helps fund the daily care and operations it takes to keep our animals happy and healthy.

-Purchase, gift, or renew a zoo membership. You’ll enjoy a full year of free admission, discounted events, discounted feedings and more.

-Follow, like, and share our posts on our social media channels. You can also send us stars on Facebook! The more our cute posts circulate the better we can help family and friends keep their spirits up and brighten their day!      Facebook     Twitter     Instagram