Reopening FAQ

In accordance with the Pennsylvania Department of Health’s guidelines, masks are no longer required, however they are highly encouraged to be worn inside buildings and when in close proximity to other guests, staff members, and animals. This policy is intended to keep our animals, staff and guests safe. If you do not agree with this policy, we ask that you consider visiting the zoo at a later date.

*Please bring your own face mask

We ask that all Single Day Members reserve/purchase tickets online prior to visiting. Tickets may not be available for purchase at the gate.


The changes we have put in place are meant to create the safest possible environment for everyone at the zoo. We ask that everyone follow social distancing protocols and other posted guidelines throughout the zoo.  If you feel sick before your scheduled reservation, we ask that you not visit the zoo. 

Measures we are taking:

-We are closely monitoring the capacity at the zoo. Ticket sales are set to maintain safe park capacities. 
-We have installed hand sanitizer stations throughout the zoo, especially in high contact areas.
-We have provided each bathroom with single use towel dispensers for guests to use to touch surfaces.
-Each bathroom will be cleaned once every half hour.

If you are no longer able to visit during your reserved time, please let us know so that we can help you reschedule your visit and make your unused tickets available to other guests. Please contact us by emailing or by calling 800-652-4143.

Our check-in staff will honor tickets that were purchased prior to our closure.

The following locations and experiences will remain closed:

-Face painting

-Butterfly Train

(Last updated August 2021)

At this time, only the carousel is open. All other rides are closed.

(Last updated August 2021)

The following locations are open:

-Petrucci’s Ice Cream (Open Weekends)*
-The Watering Hole*
-The Garden Cafe*
-Zoo Brew Beer Garden (Open Weekends)*
-Giraffe Feedings*
-Trail of the Jaguar
-Wildlife Lodge
-Nature Shop
-Carousel Rides*
-Percussion Garden
-The Quiet Space
-Thomas Kimmel Playground
-Zachary’s BBQ & Soul*

*Please note that food stations, feedings, and shops are weather permitting and their operating schedules are subject to change.

-Donate to our Champion Fund. Every single dollar makes a difference; there is no gift too small.

-Become a ZooParent to one of our animals. Your ZooParent purchase helps fund the daily care and operations it takes to keep our animals happy and healthy.

-Purchase, gift, or renew a zoo membership. You’ll enjoy a full year of free admission, discounted events, discounted feedings and more.

-Follow, like, and share our posts on our social media channels. You can also send us stars on Facebook! The more our cute posts circulate the better we can help family and friends keep their spirits up and brighten their day!      Facebook     Twitter     Instagram