Retail Associate
Title: Retail Associate
Location: Elmwood Park Zoo
Department: Guest Services
Experience: Some Experience Required
Employment Type: Seasonal
Pay Rate: $15.00/hour
Reports To: Guest Services Management Team
Schedule: Must be able to work at least 20 hours per week.
Must be able to work weekends and holidays. Schedule varies and is dependent on weather and guest attendance; schedule subject to change and may require late shift hours.
EPZ Team Member Responsibilities:
- Assist the Zoo in fostering an appreciation of wildlife and the environment that will inspire active participation in conservation
- Assist Management in ensuring safety, cleanliness, and efficiency in all areas of the operation of the Zoo
- Follow and adhere to all policies and procedures
Essential Responsibilities:
- Ensure guests are properly greeted
- Communicate effectively with all guests and groups.
- Assist with all guest needs, both stated and implied.
- Operate point of sale system and cash register, managing transactions and ensuring a balanced till
- Contribute to the organization and neatness both behind the counter, and on the sales floor
- Assist with receiving, pricing, and stocking merchandise in accordance with standard operating procedure
- Perform other duties as assigned by the management team
Qualification Requirements:
- Prior cash handling experience required
- Prior sales experience preferred
- Excellent customer service skills including: conflict resolution, de-escalation, greeting and engaging all guests
- Good written and verbal communication skills
- Ability to remain composed and attentive in large crowds
- Ability to stand for long periods of time
- Ability to lift and/or move 20-50 pounds
- Comfortable being exposed to cold and hot weather conditions
- Ability to work well within a team and independently
- Meets the needs and expectations of the role, as per business needs.
- Must be able to pass background and child abuse clearances
- Two forms of official valid identification are required