Retail Associate

Retail Associate

Title: Retail Associate
Location: Elmwood Park Zoo
Department:  Guest Services
Experience: Some Experience Required 
Employment Type: Seasonal
Pay Rate:  $15.00/hour   

Reports To: Guest Services Management Team

Schedule: Must be able to work at least 20 hours per week. 

Must be able to work weekends and holidays. Schedule varies and is dependent on weather and guest attendance; schedule subject to change and may require late shift hours.

EPZ Team Member Responsibilities:

  • Assist the Zoo in fostering an appreciation of wildlife and the environment that will inspire active participation in conservation
  • Assist Management in ensuring safety, cleanliness, and efficiency in all areas of the operation of the Zoo
  • Follow and adhere to all policies and procedures 

Essential Responsibilities:

  • Ensure guests are properly greeted
  • Communicate effectively with all guests and groups.
  • Assist with all guest needs, both stated and implied.
  • Operate point of sale system and cash register, managing transactions and ensuring a balanced till
  • Contribute to the organization and neatness both behind the counter, and on the sales floor
  • Assist with receiving, pricing, and stocking merchandise in accordance with standard operating procedure
  • Perform other duties as assigned by the management team

Qualification Requirements:

  • Prior cash handling experience required
  • Prior sales experience preferred
  • Excellent customer service skills including: conflict resolution, de-escalation, greeting and engaging all guests
  • Good written and verbal communication skills
  • Ability to remain composed and attentive in large crowds
  • Ability to stand for long periods of time
  • Ability to lift and/or move 20-50 pounds
  • Comfortable being exposed to cold and hot weather conditions
  • Ability to work well within a team and independently
  • Meets the needs and expectations of the role, as per business needs.
  • Must be able to pass background and child abuse clearances
  • Two forms of official valid identification are required

Retail Associate Application